What are the responsibilities and job description for the Customer Service Desk Position Available in Aviation - Part Time position at Aero Air, LLC?
Job Description
Job Description
We are Aero Air - A People Centered Aircraft Service Company. A premier, mission driven organization who employs high performing, dedicated professionals; Where our team members are committed to apply their talents to a purpose greater than the task at hand. We want to make a difference in the lives of people in our communities and on a national and global level. Whatever your career passion, when you choose to work at Aero Air, you'll be joining a team that is supportive, collaborative and everyone is treated like family.
We invite applicants for a Part-time Service Desk Customer Service Representative position!
Benefits of working part-time with Aero Air!! Paid sick leave accrual, employee assistance program, corporate discount program on things like travel, gym memberships and more!
Position Summary
The service desk Customer Service Representative is responsible to greet, assist and provide information and high-level customer service to clients, visitors, vendors, and employees of Aero Air. Aero Air operates 365 days a year; This position requires individuals with the ability to work a flexible schedule including evenings, weekends, and / or holidays .
Required Duties and Responsibilities - Reasonable accommodations may be made to enable individuals with disabilities to perform the required duties and responsibilities.
- Greets clients, visitors, vendors, and employees at the front reception desk; determines the purpose of their visit and directs or escorts them to the appropriate location.
- Answers, screens, and directs phone calls to staff, utilizing a multi-line phone systems with numerous extensions.
- Receives mail, documents, packages, and courier deliveries and distributes them.
- Books hotel accommodations and processes on-site car rentals and reservations.
- Daily accounting of sales.
- Up-selling of services and fuel.
- Performs daily tracking reports of aircraft, fuel, and services.
- Builds and maintains professional customer relationships via phone, email, and personal interactions.
- Maintains reliable, regular, punctual, and predictable attendance.
- Valid U.S. / state issued driver's license with clean driving record.
- Successful completion and favorable results of pre-employment drug screen and criminal history background check.
- Adheres to all Aero Air policies and standards of conduct.
- Other duties as directed.
Required Knowledge, Skills, and Abilities
Required Education and Experience :
Physical Requirements :
Aero Air is an equal opportunity employer and prohibits discrimination against any person for any reason. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, familial status, parental status, protected veteran status, among other things, or status as a qualified individual with a disability.
As an equal opportunity employer, Aero Air is committed to providing reasonable accommodations to applicants with disabilities. If interested in applying with Aero Air and need special assistance or accommodation, please contact us at HR@aeroair.com.
DISCLAIMER : This position requires having a valid U.S. / state issued driver's license with clean driving record and successful results from pre-employment drug test and criminal background check.
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