IT Services Coordinator

Job Description: Services Coordinator

Position Overview:
Aero IT is seeking a highly organized and proactive Services Coordinator to oversee and streamline our operations. The Services Coordinator will play a critical role in maintaining organizational efficiency, managing project workflows, and assisting the team with various tasks to ensure smooth day-to-day operations. This individual will work closely with the team to evaluate and improve processes while supporting Aero IT s mission to deliver exceptional managed IT services.

This position is step one in a defined career track that offers significant growth potential. The right candidate will have the opportunity to develop into a management or leadership role as they demonstrate capability, initiative, and alignment with Aero IT s strategic goals.

While this is not a management position today, it carries responsibilities similar to an IT Manager within a managed service provider (MSP) environment, providing a strong foundation for future advancement.

Key Responsibilities:

1. Project Coordination:
   • Track and oversee IT projects from initiation to completion, ensuring deadlines are met and deliverables are achieved.
   • Maintain project documentation, schedules, and task lists to ensure transparency and accountability.
   • Communicate project updates and milestones with team members and clients.
2. Process Evaluation and Improvement:
   • Analyze existing workflows and identify areas for improvement to enhance operational efficiency.
   • Implement new processes or refine current practices to align with Aero IT s goals.
   • Collaborate with team members to gather feedback and create streamlined, effective solutions.
3. Team Support:
   • Assist technicians with general tasks, scheduling, and client coordination.
   • Monitor and maintain ticket workflows to ensure timely resolution of client issues.
   • Help coordinate resource allocation to balance workloads effectively.
4. Operational Oversight:
   • Maintain an organized system for tracking tools, licenses, and inventory.
   • Ensure accurate documentation of internal processes, policies, and client information.
   • Coordinate meetings, workshops, and training sessions as needed.
5. Communication and Reporting:
   • Serve as the point of contact for team communications regarding project updates and resource planning.
   • Create and maintain reports on project statuses, team productivity, and key performance indicators (KPIs).
6. General Workflow Assistance:
   • Provide administrative support as needed to ensure uninterrupted workflow.
   • Assist with onboarding new team members by coordinating access to tools and training.
   • Coordinate vendor communications and procurement processes.

Qualifications and Skills:

• Education and Experience:
  • Bachelor s degree in business administration, IT, or a related field (preferred).
  • 3 years of experience in IT coordination, project management, or a similar role within an MSP environment.
• Technical Skills:
  • Familiarity with managed services provider (MSP) tools such as PSA, RMM, and CRM platforms.
  • Proficiency with project management tools and software (e.g., Microsoft Project, Asana, or similar).
  • Advanced knowledge of Microsoft Office Suite, especially Excel, Word, and Teams.
• Soft Skills:
  • Strong organizational and multitasking abilities.
  • Exceptional communication and interpersonal skills.
  • A proactive, solution-focused mindset.
• Other Requirements:
  • Ability to work independently while collaborating effectively with team members.
  • Passion for technology and commitment to providing excellent client service.

Growth Opportunity:
This role is designed as the first step in a structured career path that could lead to management or leadership positions within Aero IT. As the Services Coordinator gains experience, demonstrates leadership qualities, and contributes to operational improvements, there will be opportunities to take on more responsibilities and grow into a managerial role. Aero IT is committed to fostering professional development and career progression for dedicated and high-performing team members.

Preferred Qualities:

• Experience in evaluating and implementing operational improvements within an IT-focused organization.
• Ability to balance immediate needs with long-term goals to maintain alignment with Aero IT s objectives.
• A collaborative mindset with the ability to build relationships with both internal teams and clients.

Compensation and Benefits:

• Competitive salary based on experience.
• Comprehensive benefits package, including health insurance, 401k, LTC/Disability, Uncapped PTO, Flex Work Opportunities, and professional development opportunities.
• A dynamic and supportive work environment with room for growth.