What are the responsibilities and job description for the Client Service Associate position at Aerobodies Fitness?
We invite you to explore career opportunities at Aerobodies, we seek to find a Client Service Associate to join the our Team.
Client service associates will interact with customers on a daily basis, providing them with information about products and services, answering questions, resolving issues, and working with Team Members ensuring details and deadlines are met.
Role and responsibilities:
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Conduct scripted survey calls for two high level clients
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Submit data from calls into system called Web App as well on excel spreadsheet
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Work closely with Project Manager to generate monthly reports
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Oversight over team’s performance and progress to ensure deadlines are met when Project Manager is unable to do so
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Participate in virtual meetings with client(s) and assist with providing feedback and explanation of reports
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Weekly meetings with Project Manager to discuss updates, questions, workflow, etc
Qualifications:
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Knowledgeable of Microsoft office, especially Excel - intermediate/advanced level
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Effective and efficient communication skills - verbal, written, and listening
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Detail oriented - able to notice items in the reports that may have been overlooked
