What are the responsibilities and job description for the Customer Account Coordinator (H/F) - SAFRAN POWER USA, LLC position at AEROCONTACT?
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique. Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME. Leader mondial des systèmes électriques aéronautiques, Safran Electrical & Power est un acteur dans l'électrification des équipements et de la propulsion électrique et hybride. Maîtrisant la chaîne énergétique embarquée, l'entreprise conçoit et fournit des architectures et des solutions modulaires, innovantes et optimisées.
Mission description
Summary: Work strategically to meet business goals and objectives by ensuring the customer have a positive experience through listen to customer concerns, answer customer questions, troubleshooting and provide information about the company's products and services. Ensure the growth of the BU. Essential Duties/Responsibilities: Answer customer emails and calls, acts as primary point-of-contact for day-to-day operations between SAFRAN and TIER 2 & 3 customer and provide order status to the customer in anticipation of customer needs by resolving and/ or escalating urgent customer request for resolution. Performs contract review of all orders for customer requirements to ensure is processed per negotiated requirements including quality and importing and exporting requirements are followed. Responsible to ensure sales orders are entered into ERP system and / or Other Support databases. When applicable validate that parts required are enter into the ERP based on technician inputs (MRO) Maintain all required archives per SAFRAN record retention policy accordingly to the Quality Management System and Customer requirements. Ensure that quote is provided to the customer and coordinates and supports in negotiating PO contract or Top level contact pricing, delivery, administrative requirements and conditions ensuring compliance with SAFRAN's policies, terms and conditions from proposal through shipment Responsible to monitor the on-time delivery to their customers by monitor status and when applicable close sales and service orders in ERP. Ensure collaboration and communication with the supply chain department to assess delivery options Coordinate refurbishment units for cannibalized units, identify core unit exchanges (MRO) Identify and collaborate with supply Chain on alternative part numbers or customer date collaborations Responsible to update ERP system in a timely manner for all customer changes request and ensuring demand alignment is flow down with detailed order management. Manage all customer portals for changes and updates and the customer requirements are being fulfilled. Provide timely recovery plans as required by the customer, including intercompany and subcontracting and develop a relationship of trust with the customer Outbound (and occasionally inbound) logistics of the product and parts. Delivery (MRO) Outbound and inbound management of subcontracted parts. (MRO) Generate ASN in the customer portal and assist quality department to load or provide FAI to customer. Perform warranty contract obligations and/ or warranty according to SAFRAN terms and conditions in coordination with the Sales and Marketing team and ensure they converse accordingly. MRO: Review contractual agreement, quote scope, if PSA, if NFF, track TAT and payment when charge back to customer.
Work Environment: 80% office work / 20% working on a production floor Basic Qualifications : Bachelor's Degree from an accredited institution and 2 years related experience Or In lieu of a degree, a minimum of 3 years' experience in Customer and/or Sales or similar industry. Effective communication Experience on data entry Must adapt to various software programs Flexibility MS Office skill are required Knowledge/Skills: Detail oriented Proven problem resolution skills and resourcefulness. Agility to problem solving Must be able to have a high level of organization while multi-tasking. Ability to manage multiple accounts and tasks concurrently. Capable of working in a deadline-oriented environment. Time Management skill Team work skill Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description does not constitute a written or implied contract of employment. This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b (a) (3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered. This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. SAFRAN Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: 941-210-8648. We will decide on your request for reasonable accommodation on a case-by-case basis.
Mission description
Summary: Work strategically to meet business goals and objectives by ensuring the customer have a positive experience through listen to customer concerns, answer customer questions, troubleshooting and provide information about the company's products and services. Ensure the growth of the BU. Essential Duties/Responsibilities: Answer customer emails and calls, acts as primary point-of-contact for day-to-day operations between SAFRAN and TIER 2 & 3 customer and provide order status to the customer in anticipation of customer needs by resolving and/ or escalating urgent customer request for resolution. Performs contract review of all orders for customer requirements to ensure is processed per negotiated requirements including quality and importing and exporting requirements are followed. Responsible to ensure sales orders are entered into ERP system and / or Other Support databases. When applicable validate that parts required are enter into the ERP based on technician inputs (MRO) Maintain all required archives per SAFRAN record retention policy accordingly to the Quality Management System and Customer requirements. Ensure that quote is provided to the customer and coordinates and supports in negotiating PO contract or Top level contact pricing, delivery, administrative requirements and conditions ensuring compliance with SAFRAN's policies, terms and conditions from proposal through shipment Responsible to monitor the on-time delivery to their customers by monitor status and when applicable close sales and service orders in ERP. Ensure collaboration and communication with the supply chain department to assess delivery options Coordinate refurbishment units for cannibalized units, identify core unit exchanges (MRO) Identify and collaborate with supply Chain on alternative part numbers or customer date collaborations Responsible to update ERP system in a timely manner for all customer changes request and ensuring demand alignment is flow down with detailed order management. Manage all customer portals for changes and updates and the customer requirements are being fulfilled. Provide timely recovery plans as required by the customer, including intercompany and subcontracting and develop a relationship of trust with the customer Outbound (and occasionally inbound) logistics of the product and parts. Delivery (MRO) Outbound and inbound management of subcontracted parts. (MRO) Generate ASN in the customer portal and assist quality department to load or provide FAI to customer. Perform warranty contract obligations and/ or warranty according to SAFRAN terms and conditions in coordination with the Sales and Marketing team and ensure they converse accordingly. MRO: Review contractual agreement, quote scope, if PSA, if NFF, track TAT and payment when charge back to customer.
Work Environment: 80% office work / 20% working on a production floor Basic Qualifications : Bachelor's Degree from an accredited institution and 2 years related experience Or In lieu of a degree, a minimum of 3 years' experience in Customer and/or Sales or similar industry. Effective communication Experience on data entry Must adapt to various software programs Flexibility MS Office skill are required Knowledge/Skills: Detail oriented Proven problem resolution skills and resourcefulness. Agility to problem solving Must be able to have a high level of organization while multi-tasking. Ability to manage multiple accounts and tasks concurrently. Capable of working in a deadline-oriented environment. Time Management skill Team work skill Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description does not constitute a written or implied contract of employment. This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b (a) (3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered. This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. SAFRAN Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: 941-210-8648. We will decide on your request for reasonable accommodation on a case-by-case basis.
