Customer Service Representative 1 (H/F) - SAFRAN SEATS USA LLC

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique. Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME. Avec plus d'un million de sièges équipant les flottes des plus grandes compagnies aériennes, Safran Seats est l'un des leaders mondiaux des sièges pour passagers, équipages d'avions et hélicoptères grâce à des solutions innovantes et à forte valeur ajoutée.

Mission description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world. 1. Occupational Summary (Position Objective & Authorities) Objective: The Customer Service Representative (CSR) is responsible for establishing and maintaining relationships with customers by ensuring that all customer requirements in relation to spare parts are completely met in a timely manner. The CSR serves as the primary focal point for our organization to our customers for spare parts requirements. In this position, you must convey to the customer a sense of expertise in our products and exude good customer service capabilities. The CSR is also responsible for communicating customer requirements to all internal customers as necessary. This includes: purchasing, engineering and manufacturing, in accordance with company policies and procedures. As a member of the Customer Service Team, you are accountable for meeting the monthly, quarterly, and annual sales goals as well as on time delivery goals (Spares COTD) of the company, ensuring the highest levels of customer satisfaction are maintained. This position works under close supervision, under the supervision of the Customer Service Lead and Front Office Manager.

• Qualification Requirements A. Education & Qualification- High School Diploma or equivalent. Associate Degree in Business or related field is preferred. B. Work Experience - Technical knowledge- With a High School Diploma, an additional two (2) years of experience in a customer related area or proven ability to work well with customers required. With the Associates degree, an additional one (1) year of experience in a customer related area or proven ability to work well with customers required C. Professional Skills- Must be proficient in the operation of office computers. Must have basic level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.). Must be able to work extended hours as needed. Must have the ability to generate written communication and to operate required office equipment. Ability to read and review written communication. Speech and hearing abilities that allow individual to communicate clearly and distinctly in English. D. Behavioral Skills- Must have ability to efficiently perform multiple tasks simultaneously. Must be able to interface with all departments within the company, as well as multi-cultural outside customers. Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Must have the ability to make clear concise decisions to assist the customers needs that is consistent with available facts, constraints, and probable consequences. Ability to adapt to change in processes and offer cricital thinking of ways to improve. Customer Focus: Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships. E. Desirable Aspects- Intermediate or advance excel knowledge. 4. Travel- International and/or Domestic travel required; 0-5%. SAFRAN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.