What are the responsibilities and job description for the Field Service Technician 3 (Mobile, Alabama) (H/F) - SAFRAN SEATS USA LLC position at AEROCONTACT?
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique. Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME. Avec plus d'un million de sièges équipant les flottes des plus grandes compagnies aériennes, Safran Seats est l'un des leaders mondiaux des sièges pour passagers, équipages d'avions et hélicoptères grâce à des solutions innovantes et à forte valeur ajoutée.
Mission description
POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world. Objective: The Field Service Technician III provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain. The team of Field Service Technicians provides assistance to Air Framer / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product. All rework preformed at the Air Framer must adhere to Safran Seats drawings, specifications and specific rework instructions. This position will work under minimal supervision and reports to the OSS Manager on a daily basis. This position is capable of managing complex issues, supporting Tech I and Tech II levels, and escalating to the appropriate management level as needed. Main Function Responsibilities: A) Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft. B) Diagnose faulty electronic components using computer software and multi-meter successfully down to the root cause. C) In a highly efficient manner, adjusts misaligned panels, trim pieces, harnesses, electrical components, factory installation issues and other various jobs. D) Create emergent removal paperwork to install / replace parts at the Air Framer. E) Sustains a high-quality level of workmanship at all times. F) May train other team members in particular field expertise (paint, avionics and etc.).
Qualifications Requirement: A. Education & Qualification: High School Diploma or equivalent required. Associate's degree in a related technical field preferred. B. Work Experience - Technical knowledge: 4 years of Field Service experience related to troubleshooting and repairs required. Prefer field service-related experience on aircraft interiors. C. Professional Skills: Knowledge of Safran passenger seating preferred. Natural mechanical ability with hand and power tools. Navigate through CMM's, Drawing's, PQS and install documents to find solutions to resolve issues. Experienced reading and interpreting documents such as electrical drawing, MSDS sheets, maintenance manuals, product specifications and service bulletins. Expert in reworking all different seat class types or is considered to be a specialist in a specific area. This includes: electrical troubleshooting, painting, declam and cosmetic repairs. Good computer knowledge and have familiarity with MS office applications. Proficient with Safran actuation software. Proficient using smart phones / tablets on a daily basis to send emails, pictures and other applications. Valid driver's license and the ability to obtain a passport. D. Behavioral Skills: Ability to work efficiently under stressful situations. Follow instructions and complete jobs in a timely manner. Customer service is essential for this job and the employee must have excellent communication skills, verbally and handwritten. Must have the availability to work various hours, after hours and weekend as needed. Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day. Willing to travel to other Air Framer FALs in other state and other international Safran sites on some occasion. E. Desirable Aspects: Hands on electrical troubleshooting knowledge i.e. testing voltage and continuity. Demonstrated participation in continuous improvement efforts Clear written and verbal communication
Mission description
POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world. Objective: The Field Service Technician III provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain. The team of Field Service Technicians provides assistance to Air Framer / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product. All rework preformed at the Air Framer must adhere to Safran Seats drawings, specifications and specific rework instructions. This position will work under minimal supervision and reports to the OSS Manager on a daily basis. This position is capable of managing complex issues, supporting Tech I and Tech II levels, and escalating to the appropriate management level as needed. Main Function Responsibilities: A) Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft. B) Diagnose faulty electronic components using computer software and multi-meter successfully down to the root cause. C) In a highly efficient manner, adjusts misaligned panels, trim pieces, harnesses, electrical components, factory installation issues and other various jobs. D) Create emergent removal paperwork to install / replace parts at the Air Framer. E) Sustains a high-quality level of workmanship at all times. F) May train other team members in particular field expertise (paint, avionics and etc.).
Qualifications Requirement: A. Education & Qualification: High School Diploma or equivalent required. Associate's degree in a related technical field preferred. B. Work Experience - Technical knowledge: 4 years of Field Service experience related to troubleshooting and repairs required. Prefer field service-related experience on aircraft interiors. C. Professional Skills: Knowledge of Safran passenger seating preferred. Natural mechanical ability with hand and power tools. Navigate through CMM's, Drawing's, PQS and install documents to find solutions to resolve issues. Experienced reading and interpreting documents such as electrical drawing, MSDS sheets, maintenance manuals, product specifications and service bulletins. Expert in reworking all different seat class types or is considered to be a specialist in a specific area. This includes: electrical troubleshooting, painting, declam and cosmetic repairs. Good computer knowledge and have familiarity with MS office applications. Proficient with Safran actuation software. Proficient using smart phones / tablets on a daily basis to send emails, pictures and other applications. Valid driver's license and the ability to obtain a passport. D. Behavioral Skills: Ability to work efficiently under stressful situations. Follow instructions and complete jobs in a timely manner. Customer service is essential for this job and the employee must have excellent communication skills, verbally and handwritten. Must have the availability to work various hours, after hours and weekend as needed. Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day. Willing to travel to other Air Framer FALs in other state and other international Safran sites on some occasion. E. Desirable Aspects: Hands on electrical troubleshooting knowledge i.e. testing voltage and continuity. Demonstrated participation in continuous improvement efforts Clear written and verbal communication
