What are the responsibilities and job description for the (Remote) Customer Account Representative position at Aeroflow Health?
Your Primary Responsibilities
We are looking for a Customer Service Representative to join our dynamic team. In this role, you will be the cornerstone of support for our Aeroflow Nutrition patients, ensuring they receive the best possible service and care. Your day will be filled with meaningful interactions, as you:
- Answer and return phone calls to confirm customer information and product needs related to nutritional supplements and dietary plans.
- Verify insurance documentation and ensure compliance with payer requirements.
- Provide guidance on reimbursement procedures and maintain patient accounts.
- Answer questions about nutrition products, dietary recommendations, and healthy lifestyle choices.
- Assist with onboarding new patients based on direct leads, helping them understand their nutritional plans and product usage.
- Stay organized, detail-oriented, and proactive in a fast-paced environment.
- Uphold patient confidentiality and comply with all relevant laws and regulations.
Skills for Success
To thrive in this role, you will need:
- A high level of compassion and a customer-first mindset.
- Excellent written and verbal communication skills.
- The ability to multitask, prioritize, and manage a full workload independently.
- A team-oriented attitude with a willingness to learn and adapt.
Required Qualifications
- High School Diploma (preference given for college experience).
- 3 years of experience in Customer Service or Healthcare.
- Proficiency in general computer and email usage.
Desirable Qualifications
- Experience with insurance, especially Medicare.
- Background in the healthcare sector.
- Personal knowledge or experience with nutrition and dietary planning.
What We Look For
We seek motivated individuals who can:
- Think creatively and solve problems.
- Collaborate effectively within a team.
- Identify issues and pursue solutions proactively.
What You Can Expect from Our Team
Aeroflow offers a supportive, engaged workplace with ample training opportunities and a clear path for growth. Our benefits include:
- Competitive pay and comprehensive health plans (with FSA or HSA options).
- Dental and vision insurance, optional life insurance, and a 401K with company match.
- Generous parental leave (12 weeks for birthing parents, 4 weeks for non-birthing parents), fertility stipends, free diapers, and a breast pump.
- Paid holidays and PTO accrual from day one.
- Employee assistance programs and much more.
We are proud to be recognized both locally and nationally for our commitment to our employees, with accolades such as:
- Family Forward Certification
- 5000 Best Place to Work Award Winner
- HME Excellence Award
- Sky High Growth Award
Join Us
If you're looking for an opportunity to make a real impact and join an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Step into your future with Aeroflow and become a pivotal part of our exciting new journey in the Nutrition Business Unit. Apply today and start making a difference tomorrow.
