Customer Service Representative - Billing - Sleep

Aeroflow Health – Customer Service Representative - Billing - Sleep

Location: Remote

Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry, are among the fastest-growing healthcare companies in the country and recognized on Inc. 5000’s list of fastest-growing companies in the U.S.

As Aeroflow has grown, our needs to curate an amazing employee environment and experience have grown as well. We’re working hard to ensure that Aeroflow remains a premier employer in Western North Carolina by making constant improvements to our office spaces, thus better the everyday lives of the employees that work so hard to service our patients.

The Opportunity

Within Aeroflow, the Sleep Billing Team is currently composed of 17 team members.

• The main focus of the team is to collect outstanding debt from health insurance or patients.
• The patients that we serve are patients that receive continuous positive airway and non-invasive ventilation equipment and supplies from Aeroflow Sleep.
• Sleep Billing is unique in that we have 3 teams within the one. One team consists of Customer Service Representatives who are the face of Aeroflow Sleep Billing. The second team is composed of junior and senior insurance specialists and the third team is our Prior Authorization team.

Your Primary Responsibilities

We are currently seeking a Customer Service Representative (CSR). A CSR is typically responsible for:

• Assisting patients with billing/insurance/account operation needs
• High volume inbound and outbound phone work
• Insurance verification
• Clearly convey adjudicated claims and explanation of benefits to patients
• Verification of required medical documentation
• Provide excellent customer service through phone calls and emails
• Ability to prioritize multiple responsibilities
• Performs other duties as required
• Employees have an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA confidentiality
• Other job duties assigned

Skills for Success

• High volume inbound and outbound phone work
• Self-disciplined, ability to multitask, excellent critical thinking skills, research, and work cohesively as team member
• A proven work history illustrating stability and reliability
• Exceptional interpersonal, verbal and written communication skills
• Maintain HIPAA confidentiality

Required Qualifications

• High inbound call volume, multi-phone line/Call center experience
• Ability to communicate verbally and in writing in a professional, composed manner.
• Insurance, billing and/or accounts receivable experience
• Minimum of 1 year of customer service
• Microsoft Office proficiency
• Google/Gmail proficiency

You might also have

• Previous medical office experience preferred
• Multi-phone line/Call center experience is preferred

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.