Customer Support Representative - Diabetes

Aeroflow Health – Customer Support Representative - Fully Remote Opportunity

This position is fully remote but if local we have a preference for you to come into the office for first 60 days of training and then fully remote. If not local, it would be fully remote for training.

Pay: $20 an hour

Shift: Mon - Fri 8:00 am - 5:00 pm EST

Aeroflow is one of the fastest growing durable medical equipment companies in the nation. We’ve set out to create a better way of doing business by prioritizing our customers, our community, and our coworkers.

The Opportunity

Within Aeroflow, the Diabetes team is comprised of customer facing, physician facing roles, sales, marketing, billing, and operations roles.

• Aeroflow Diabetes focuses on providing best in class customer support for diabetic patients looking for continuous glucose monitoring therapy through their insurance
• We support those patients who are looking to replace traditional blood glucose monitors with the newest standard of care
• Our team helps patients change their lives by making this new technology accessible, affordable, and delivered right to their door.

Your Primary Responsibilities

We are currently seeking a Customer Support Representative. Customer Support Representative is typically responsible for

• Making outbound calls to patients and physicians to obtain prescriptions and proper paperwork
• Analyzing paperwork for accuracy and completeness
• Data entry and digital filing of paperwork
• Excellent customer service
• Work efficiently with high attention to detail
• Remain organized
• Participate as an engaged member of the team
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Other job duties assigned

Skills for Success

• Excellent Customer Service Skills
• Ability to Think Critically
• Exceptional Organization
• High Level of Compassion
• Willingness to Make Decisions Independently
• Ability to Contribute to a Team
• Adaptable and Willing to Learn

Required Qualifications

• High school diploma or GED equivalent
• 3 years of customer service experience preferred
• Outstanding Written and Verbal Communication
• Attention to detail
• Ability to multitask
• General Computer and Email Proficiency

You might also have

• Experience with insurance, particularly Medicare
• A background in the healthcare sector
• Personal knowledge of Diabetes

What we look for

We are looking for highly motivated talented individuals with the ability to:

• Think outside the box, be a strong team player, identify issues and seek solutions

What you can expect from our team environment:

• Ample training opportunities, a supportive and an engaged workplace, and plenty of opportunities for growth!

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.