Supervisor - Urology

Aeroflow Health – Urology Supervisor

The shift for this position is Monday - Friday 9:00 am - 6:00 pm EST

This is a hybrid position with the first 60 days being fully in office in Asheville – after the initial 60 days it will move to a fully remote format with occasional instances to come onsite to the corporate headquarters in Asheville.

Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry, are among the fastest-growing healthcare companies in the country and recognized on Inc. 5000’s list of fastest-growing companies in the U.S.

As Aeroflow has grown, our needs to curate an amazing employee environment and experience have grown as well. We’re working hard to ensure that Aeroflow remains a premier employer in Western North Carolina by making constant improvements to our office spaces, thus better the everyday lives of the employees that work so hard to service our patients.

This is a hybrid position with the first 60 days being fully in office in Asheville – after the initial 60 days it will move to a fully hybrid format.

The Opportunity

Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients.

The supervisor plays a critical leadership role by managing a team of continence care representatives, ensuring high-quality patient care and efficient day-to-day operations. This position serves as both a decision-maker and support system for their team, handling procedural questions, resolving issues, and maintaining departmental standards and policies. Flexibility and adaptability are essential, as the supervisor will need to respond to evolving departmental needs as outlined by upper management.

Your Primary Responsibilities

We are currently seeking a Urology Supervisor. The Urology Supervisor is typically responsible for:

Daily Tasks:

• Complete daily phone report.
• Ensure team members complete their non-negotiable tasks from the previous day; address any missed items with accountability measures.
• Be available for real-time support including supervisor calls, procedural questions, and issue resolution.
• Audit logs of new employees to ensure compliance and quality standards.
• Complete and submit timecards for all direct reports accurately and on time.

Weekly Tasks:

• Monitor and assist any team members who are falling behind in performance or responsibilities.
• Conduct 2–3 hours of employee audits per week to ensure quality and adherence to protocols.
• Review and follow up on team-related processes

Monthly Tasks:

• Contribute to meeting Urology sales goals as well as team-specific performance metrics
• Participate in ongoing training sessions led by the Vice President, Sales Manager, and/or Operations Manager. Topics may include new systems, product updates, and strategies for team development.
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Other job duties assigned

Skills for Success

• Strong problem-solving skills and the ability to make effective decisions in real time.
• Excellent communication and interpersonal skills.
• Ability to adapt quickly to departmental changes and evolving priorities.
• Solid organizational skills and attention to detail.
• Proficiency with internal systems and comfort with learning new tools and technologies.

Required Qualifications

• High school diploma or equivalent
• At least 1-3 years in a supervisory or leadership role
• Excellent leadership and communication skills, with the ability to inspire and motivate a team.
• Exceptional customer service skills, with a commitment to delivering positive customer experiences.
Ability to thrive a fast-paced, dynamic environment and adapt to changing priorities.

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You might also have

• Previous experience with performance metrics, audits, or process improvement initiatives.
• Previous management experience
• Worked previously in DME, medical supply, or healthcare field

If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.