What are the responsibilities and job description for the Customer Account Representative - Urology - Arvada, CO position at Aeroflow?
Aeroflow Health - Customer Account Representative - Urology
This is a fully in office position Monday - Friday in our Arvada, CO office
Location : 8795 Ralston Rd., STE 112 Arvada, CO 80002, USA
Aeroflow Healthcare is taking the home health products and equipment industry by storm. We've created a better way of doing business that prioritizes our customers, our community, and our coworkers.
We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you're looking for a stable, ethical company in which to advance you won't find an organization better equipped to help you meet your professional goals than Aeroflow Healthcare.
The Opportunity
Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose - to provide great customer service to our new and current patients.
As a customer account representative, you will focus on providing exceptional customer service to patients, healthcare professionals, and insurance companies.
Your Primary Responsibilities
We are currently seeking a Customer Account Representative. CAR is typically responsible for :
- Handling a high-volume number of both incoming and outgoing phone calls daily
- Updating account information, such as : product needs, insurance, contact information, etc.
- Placing resupply orders for current patients that receive incontinence supplies and catheters
- Researching insurance payer requirements and understanding reimbursement procedures
- Troubleshooting equipment problems and offering product changes
- Maintaining HIPAA / patient confidentiality
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
- Compliance is a condition of employment and is considered an element of job performance
- Other job duties assigned
Skills for Success
Required Qualifications
You might also have, but not required :
What we look for
We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes.
What Aeroflow Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements :
If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary : $21
