What are the responsibilities and job description for the Customer Service Representative - Sleep - CPAPsupplies.com position at Aeroflow?
CPAPsupplies.com, Aeroflow Sleep - Customer Service Representative
Location : Asheville, NC - Must be able to come into the Asheville office for first 90 days, then has the ability to be fully remote
CPAPsupplies.com is the ecommerce business of Aeroflow Sleep and it is a fast-growing business filled with passionate and hard-working employees with a dedication to providing the highest level of service to our customers. We are searching for committed, enthusiastic, and hardworking individuals to help us meet our high standards of customer satisfaction and a healthy team environment.
CPAPsupplies.com and Aeroflow Sleep believe in career building. That's why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance, you will not find an organization better equipped to help you meet your professional goals.
The Opportunity
This Customer Service Representative role involves assisting customers with their sleep apnea therapy needs, ensuring they receive the best products and support for successful and restful sleep. The ideal candidate is customer-focused, compassionate, and detail-oriented.
Your Primary Responsibilities
The primary objective of the CPAPsupplies team is to provide patients with high quality customer support, while guiding them through the process of getting the best ecommerce shopping experience for their medical supplies. Some of the primary responsibilities are (but not limited to) :
- Provide support to sleep apnea customers and website shoppers via phone and email support
- Ensure timely follow-up with customers regarding order status, shipping, product availability, website assistance, troubleshooting, and more
- Resolve issues related to shipping, returns, and product exchanges with efficiency and empathy
- Learn and utilize internal customer relationship management processing systems
- Track and understand products and services provided by CPAPsupplies.com
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
- Compliance is a condition of employment and is considered an element of job performance
- Maintain HIPAA / patient confidentiality
- Other job duties assigned
Skills for Success
Required Qualifications
S tarting pay of $18 / hr
What CPAPsupplies and Aeroflow Sleep Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
We are proud of our commitment to all our employees. We have been recognized both locally and nationally for the following achievements :
If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary : $18
