Customer Service Representative

Summary : Responsible for answering phones, invoicing, assisting customer requests, and creating work orders by performing the following duties.

Responsibilities: include the following. Other duties may be assigned.

1. Answer phone and direct calls as necessary, greets customers, file completed work order packets, set up conference call/zoom meetings.

2. Checks to ensure that appropriate changes were made to resolve customer’s problems and concerns.*

3. Keeps records of customer interactions or transactions and records details of inquiries, complaints, comments, or actions taken.*

4. Refers unresolved customer issues to designated departments for further investigation.*

5. Recommends improvements in products, packaging, shipping, services, billing methods, and procedures to prevent further issues.*

6. Provides notifications to customers.*

7. Refers customers to appropriate personnel.*

8. Performs other duties as assigned.

What you’ll bring:

· Time management skills

· Excellent oral and written communication skills

· Ability to work in a team and individually

· Ability to prioritize work assignments

· Ability to be flexible and adapt to changes in work assignments

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, and reach with hands and arms. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Drug Free Policy:

This is a drug free company and candidates must be able to pass a pre-employment drug test, physical and background. Random drug tests are performed as well.

Benefits:

AeroRepair provides a comprehensive suite of benefits including medical, dental, vision, short and long-term disability, life, paid time off, tuition reimbursement, and retirement savings with company match focused on a providing health and financial stability throughout the employee’s career.

Sign on Bonus: $1,000.00 Conditions Apply.

About AeroRepair:

AeroRepair is a rapidly growing FAA authorized aviation service provider with nine locations throughout North America. Headquartered in Londonderry, New Hampshire, AeroRepair was founded in 1994. Today, AeroRepair employees are some of the most talented, well-seasoned leaders in the industry. Success for us means being part of a collaborate team where goals are exceeded, and people matter. We offer competitive salary, market leading benefits, a culture of continuous improvement and career advancement in the growing Aircraft Maintenance Industry. If that sounds like something you’d like to be part of, we’d love to hear from you.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Ability to Relocate:

• Indianapolis, IN 46241: Relocate before starting work (Required)

Work Location: In person

Salary : $17