Customer Account Specialist

Customer Account Specialist

Located in Wichita, Kansas, Aerospace Turbine Rotables (AeTR) is an FAA certified repair station which overhauls and repairs landing gear, hydraulic components, actuators, hydrostatic components, and aircraft lighting components. AeTR is part of the First Aviation Services Inc., a leading aerospace component maintenance and repair company headquartered in Westport, Connecticut, serving the corporate, military and airline aviation industry worldwide. First Aviation’s other operating subsidiaries are Associated Aircraft Manufacturing & Sales, Inc. of Ft. Lauderdale, Florida, Aviation Blade Services Inc. in Kissimmee, Florida, Evōlution Aerospace, Inc. in Wichita, Kansas, Master Support, Inc. in Kissimmee, Florida, and Piedmont Propulsion Systems, LLC in Winston-Salem, North Carolina. See www.firstaviation.com for more details. As our company has grown and evolved, our values have remained consistently focused on quality, employee engagement, and customer satisfaction. Today, our company and its employees are more committed than ever to the pursuit of excellence in the products and services that we provide to our customers. Objective:

The Customer Account Specialist must be energetic, a self-starter for a full-time inside sales position where customer service skills are a must. The incumbent must have good telephone communication skills as well as strong interpersonal skills to communicate with customers, office personnel and technicians. Must be willing to work in a fast-paced environment that handles aircraft component repair and overhaul. Will be responsible for ensuring customer satisfaction with attention to detail regarding product consistency, quality, and delivery.

The Customer Account Specialist position is part of a professional growth structure providing a framework for individuals to develop within the organization ultimately leading to increased skills, knowledge, and career advancement.

General requirements:

• Must be at least 18 years of age.
• The minimum educational requirement for the Customer Account Specialist is an associate or bachelor’s degree in a relevant field.
• 2 years Aviation Sales/Customer Service experience preferred.
• Strong knowledge of aircraft parts and technology a plus
• Excellent interpersonal communication skills
• Excellent verbal and written communication skills with attention to detail.
• Microsoft Office and general computer knowledge required.
• Ability to work both independently and as a team member.
• Ability to meet strict schedules and work under pressure.
• Strong organizational skills.
• Complete a background check and drug screen with results acceptable to management.
• Proficiency in data entry and familiarity with office environments is advantageous. Duties:
• Provide timely status updates to internal and external customers.
• Communicate effectively and professionally via phone, email, or in person.
• Create customer quotes, sales orders, and review work orders in accordance with agreed timescales.
• Coordinate pick tickets to parts room.
• Respond accurately and promptly to inquiries, complaints and requests from customers
• Maintain customer accounts and records of customer interactions with details of inquiries. Complaints or comments.
• Other duties as assigned.
• Create packing documentation and issue shipping details to customers.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Perform data entry tasks accurately to maintain up-to-date customer records

Expected Behaviors:

• Empathy - The ability to understand a customer's perspective and concerns
• Active listening - A communication skill that involves truly listening to customers to understand their needs
• Time management - the ability to balance workload and prioritize tasks to provide timely solutions
• Communication - an important skill for interacting with customers
• Resourcefulness - the ability to find quick and clever ways to support the customer
• Positive attitude – optimistic, confident, hopeful manner leading to a can-do attitude

Note: This job description is not intended to describe in detail the multitude of tasks that may be assigned to this position but is intended to provide a general sense of the responsibilities and expectations of the position. As the nature of business demands changes so may the essential functions of this position.

Reports To: Customer Service Manager (AETR)

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $23