Field Service Coordinator

Who we are :

Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including : Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team , and we Empower our team members to be both Inquisitive and Evolutionary .

What we offer :

Aerzen USA offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program ; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.

What you will do :

As a Field Service Coordinator, you will be responsible for scheduling and coordinating service technician activities, creating parts orders in Navision, and providing customers with timely quotations for Aerzen parts, services and repairs.

• Service Scheduling - Schedules and dispatches service technicians as needed to meet customer requirements and manage technician utilization; Maintains updated information in the electronic service schedule and Navision.
• Service Administration - Creates service orders, reviews time sheets and expense reports and enters the pertinent information into Business Central to close service orders in a timely manner.
• Quotations - Provides timely quotations to internal and external customers and identifies the appropriate parts for service visits, service contracts, inspection visits and on-site training.
• Parts Order Entry - Provides timely order fulfillment and maintains regular communication with customers on order delivery dates.
• Materials Management - Plan and coordinate material deliveries and inventory control for the office.
• Lead Generation and Management - Generates aftersales leads / opportunities while interacting with customers and works closely with the Regional Service Manager and Sales team to effectively identify and schedule interactions; Provides timely follow up on open actions and opportunities.
• Data Integrity - Creates and maintains customer, contact and machine data in CRM system on a regular basis to insure data integrity is maintained.
• Sales Support - Supports the sales team as well as Aerzen channel partners to maximize aftersales growth.

Requirements

Education : Associate Degree in related Business is preferred.

Experience : 3 to 5 years related customer support experience.

Computer Skills : Proficient in Windows 10, Microsoft Office, Salesforce and multiple Internet Browsers.

Aerzen USA Corp is an equal opportunity employer and selects employees on the basis of skills and experience. Aerzen USA ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran's status, and any other characteristic protected under applicable federal, state, or local laws. All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law.

All offers of employment at Aerzen USA Corp are contingent upon clear results of a thorough background check. In compliance with the Drug-Free Workplace Act of 1988, Aerzen USA Corp has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Aerzen employees and to the security of the company's equipment and facilities. For these reasons, Aerzen USA Corp is committed to the elimination of drug and alcohol use and misuse in the workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.