For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
PURPOSE OF ROLE
We're looking for a Retail Business Manager to join our West Coast Commercial team. The Retail Business Manager has the primary responsibility to drive retail performance within their designated portfolio. Through consistent planning and execution, they ensure all spaces in their portfolio deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.
KEY PARTNERSHIPS & STAKEHOLDERS
- This position reports into the Commercial Director, West Coast USA
- Direct Reports into this position includes Store Managers
- You will be working with HR, Retail Training & Performance, Retail Operations, Logistics & Supply Chain, Finance, Marketing and Visual Merchandising
PRIMARY RESPONSIBILITIES
Driver Portfolio Performance
Delivers on portfolio goals & targetsIntegrates observation, review & analysis of portfolio & team performance into daily workflowLeads proactive development of self & team through training, coaching & feedbackManages portfolio recruitment and builds dynamic portfolio development & succession plansPromptly engages in performance recoveryEmbed Customer Centric Focus
Prioritizes the customer in decision makingDrives optimal productivity & customer outcomes through diligent management of portfolio schedulingPartners with Training & Performance to grow team capability in line with portfolio & business goalsHolds self & others accountable to consistently deliver positive customer experienceAnalyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolioLead Business & Operations
Acts as a conduit between head office & retail & cascades communications in an effective and timely mannerPlans & conducts regular & purposeful store visitsConsiders the environment, local community & commercial outcomes in all business decisionsOptimizes inventory management, proactively seizes opportunities & mitigates riskUpholds compliance & integrates into workflow for self & teamFoster Brand Excellence
Upholds & demonstrates Aesop brand identity & valuesDrives excellence in store environment, product presentation, & team presentation across their portfolioPartners with marketing & VM & puts forward recommendations to deliver on brand strategyStays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolioREQUIREMENTS & QUALIFICATIONS
4-5 years' experience in area management within customer service environmentPrior experience with managing and driving retail results across a multi-store portfolioAccomplished at team building, motivation, and developmentExperience with new store openings, closures or relocations is a bonusProven ability to analyze performance and take appropriate responsive actionsTrack record of strong relationship management and collaborationProven experience in hiring, training, and developing sales personnelPeople Management : Strong leadership skills with the ability to performance manage, coach, and develop a team of sales personnel. Ability to problem solve and make decisions within business boundariesStrong written and verbal communication skillsExcellent commercial acumen, ability to review market performance and collaborate on improvement strategies and tactics.Excellent organizational skills and a demonstrated ability to multi-task and manage varying stakeholders' requirementsAbility to lead events and community engagementBachelor's degree preferred or equivalent years of experienceProficiency with MS Office including Excel; POS Systems such as Cegid, Retail Pro, or similarFlexibility to work a retail schedule including evenings, weekends, and holidays80% of the time spent in store training, coaching and developing teamsAbility to consistently introduce Aesop products to clients through hand demonstrationsLos Angeles Market experience (highly preferred)What's On Offer
The annual salary range for this position is $110,000 -118,000
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.
Employee Benefits Include
Generous product discount allowance and bi-annual complimentary product allocationPaid volunteering allowance for all employeesBonus opportunity based on personal, and business, performanceSuite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunitiesAccess to employee assistance programs, complimentary subscription to Headspace mindfulness app and summer hours options.Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.
LI-Onsite
Salary : $110,000 - $118,000
