What are the responsibilities and job description for the Front Desk Associate position at Aesthetic Center for Plastic Surgery?
Overview
We are seeking a dedicated and friendly Front Desk Associate to join our team at the Aesthetic Center for Plastic Surgery. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a welcoming atmosphere. This role is vital in creating a memorable experience for our patients through effective communication and attention to detail.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy.
- Respond to patient inquiries and provide information about the practice's services
- Handle appointment requests, cancellations, and modifications using the electronic health record
- Maintain a clean and organized front desk area to enhance the guest experience.
- Address patient concerns or complaints promptly and professionally, ensuring guest satisfaction.
- Uphold high standards of phone etiquette when answering calls and directing inquiries appropriately.
Skills
- Previous experience in a retail or hospitality setting is preferred.
- Strong customer service skills with the ability to engage positively with people
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work well under pressure while maintaining attention to detail in a fast-paced environment.
- Strong problem-solving skills with a focus on guest relations and satisfaction.
Join our team as a Front Desk Associate where your contributions will help create life-changing experiences for our patients!
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $25 - $30