What are the responsibilities and job description for the Medspa Front Desk/Guest Services Agent position at Aesthetic Center of New Jersey?
Aesthetic Center of New Jersey is a luxury aesthetic center providing advanced non-surgical medical aesthetic treatments for the face and body, with a long-established reputation for excellence. Aesthetic Center of New Jersey takes pride in delivering fully customized, high-performance, results-driven treatments for a wide range of cosmetic concerns and conditions.
Aesthetic Center of New Jersey has an opening for a full time, experienced medical spa front desk/guest services agent to serve as our patients' first point of contact and manage their experience at our aesthetic center. If you are organized, friendly and have excellent communication skills we would like to meet you.
Responsibilities
- Greet, check in, and check out patients and guests.
- Answer questions regarding treatments and technologies in detail.
- Assist guests and accommodate their requests.
- Answer phone calls and follow up with patients via phone and/or email.
- Schedule appointments in-person and by phone or email.
- Keep accurate records and maintain an organized environment.
- Track inventory and ordering of supplies and products.
- Communicate with employees, providers, and management to optimize customer service and ensure smooth operation of the aesthetic center.
- Contribute to social media accounts (Instagram and Facebook).
- Record, organize, create, and edit content (photos and videos) for social media accounts.
Requirements
- Should have experience working in a medspa, dermatology, or plastic surgery practice.
- Must be interested in learning about and educating patients about aesthetics. Bonus points for existing knowledge.
Job Type: Full-time
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evenings as needed
- Monday to Friday
- Weekends as needed
Work Location: In person
