What are the responsibilities and job description for the Front Desk Concierge position at Aesthetic Surgery of Charlotte?
Front Desk Concierge
Aesthetic Surgery of Charlotte is seeking a Front Desk Concierge to join our team that is responsible for ensuring the smooth operation of our Front Office. Position responsibilities include patient greeting, scheduling appointments, confirming patient appointments, check in/out, and collection of payments. Must be able to multi-task, possess strong phone skills, and maintain professionalism in a high-end medical practice. We run a busy front office with multiple providers and schedules- ability to multi-task is a must! We believe that our front office staff is extremely important as they provide the first point of contact and impression for our patients. A successful candidate will be able to juggle multiple duties while remaining calm and providing excellent customer service.
*While this position has growth opportunity within, we will not be offering training and/or a position for a future Injector.
*Required 1 year working in an aesthetics, plastic surgery or cosmetic dermatology practice.
Duties and Responsibilities:
- Greet and check in patients
- Manage direct leads via phone calls and web
- Answer phone calls and booking appointments for multi providers
- Assist in confirming patient appointments
- Patient flow and scheduling optimization
- Keep the front reception area organized, cleaned, and well stocked
Position Requirements:
- Must be articulate, personable, and possess excellent communication skills
- Ability to multitask
- Enjoy working with people
- Computer skills
- Must be a team player with a positive attitude
- Willingness to succeed and grow individually as well as part of a team
Education and Experience Requirements:
- Required 1 year working in an aesthetics, plastic surgery or cosmetic dermatology practice
- High school diploma or GED
- Full-time availability Monday-Friday 8am- 5pm
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 – 43 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Charlotte, NC 28226 (Required)
Ability to Relocate:
- Charlotte, NC 28226: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19