What are the responsibilities and job description for the IT Project Manager (Public Trust) position at AET System?
AET Federal is seeking a disciplined IT Project Manager with at least 10 years of experience in managing IT Service Desk and Call Centers. The Project Manager will work a hybrid role, based out of Tysons, VA overseeing multiple assignments and projects. The ideal candidate will be an expert in managing multiple teams and obtain expertise in call monitoring and help desk related tasks.
Specific Duties Include :
- Overseeing multiple projects including but not limited to call monitoring, incident monitoring, performance metrics, help desk tickets (Tier I, II, III)
- Responsible for communicating with stakeholders, project operators, customers, and peers
- Mitigating risks and knowledge management
- Collecting and monitoring performance metrics comparing team member's performance using statistical and graphing reporting tools
- Overseeing incident monitoring by reviewing tickets entered by the Enterprise IT Help Desk team against established standards
- Managing call monitoring and worker call monitoring by listening on analyst's calls and rating specific behaviors
- Minimum of 10 years of experience managing an IT Service Desk
- Project Management Certification ( absolute must)
- Must obtain an Active Public Trust Clearance
- Degree in Computer Science, Information Technology, or related field
- ITIL Certification
- HDI Certification
- Be able to work on-site in Tysons, VA
- Experience working with customers, gathering and understanding customer requirements
- Experience in fostering and managing customer relationships.
- Experience in written and / or verbal communication (reports) to peers, stakeholders, and management
Requirements :
Compensation : $100,000.00 - $140,000.00 per year
WE ARE
AET Federal Inc. ("AET") is certified as an 8(a) Small Disadvantaged Firm by US Small Business Administration and also certified by the Commonwealth of Virginia, Department of Small Business and Supplier Diversity as Small, Minority Owned Business (SWaM). AET prides itself on efficient management and low overhead, thereby offering its clients high quality services at highly competitive prices. The fundamental distinction of our company is its business knowledge in both the public and private sectors. We serve the transportation, defense, intelligence, financial, healthcare, and technology & telecommunications industries. AET is successful because we listen to our clients, we learn from our clients, and we understand our clients' needs. In an industry that is constantly changing, AET is the face of stability.
ARE YOU READY FOR WHAT'S NEXT IN YOUR CAREER?
At AET, our success is defined by the knowledge, commitment, diversity, and satisfaction of our employees. Impactful Work. Smart Solutions. Meaningful Careers. AET fosters a creative and efficient work environment that revolves around a project team concept. We offer competitive salaries and an exceptional benefits package, and we are always seeking new candidates to join our team.
Salary : $100,000 - $140,000
