What are the responsibilities and job description for the Information Technology Generalist position at Aetos Systems?
Who We Are!
Aetos Systems, Inc. was founded in early 2007 to provide a unique work experience. Employees are the foundation of our business. Our leaders work hard every day to empower and support our employees in the development of their careers, giving back to their community and providing their expertise and innovations to our customers - solving real-world business problems. Our culture focuses on our people -- our strongest asset -- ensuring they have an environment to provide best-in-class service and solutions to our customers. We always strive to do the right thing.
Have you imagined working for a dynamic small business where you are heard, highly regarded, and able to do what you love all in one package? This is your opportunity! Join now!
Job Summary
As an IT Generalist at Aetos Systems, you are responsible for performing the overall information systems support including but not limited to planning, implementation, troubleshooting as well as administrative activities in a variety of IT functional areas. Ideal candidates for are tech-savvy, have a solid understanding of cloud managed role-based access and working hand in hand with a managed service provider. Broad knowledge of information technologies is essential to the role.
This is a hybrid position.
Duties/Responsibilities
- IT Generalist duties include both administrative and technical support tasks throughout the workday. This includes handling local issues that the remote technical support staff could not resolve and troubleshooting specific systems errors and issues.
- IT Generalists also train support staff in the use of business systems required for remote employment activity.
- Provides operational infrastructure inventory, support, maintenance, troubleshooting to ensure optimum use of IT resources.
- Own the relationship and manage our MSP to ensure compliance and full system functionality.
- Involved in hardware/software/vendor selection, security, training, coordination, and scheduling of IT initiatives.
- Audit and confirm success of regular backups, storage, and retrieval functions of critical data.
- Troubleshoot and resolve computer and other IT equipment problems and malfunctions.
- Design and define role based security in the Azure cloud
- Manage administration of user accounts including email, remote access, etc. –
- Assist in setting-up and upgrading computer systems for end users.
- Define and structure SharePoint data architecture and policy around storage repositories.
- Ensure all IT systems are working efficiently and optimally across departments.
- Performs other related duties as required.
- Manage IT project implantation with our MSP and product support teams
- Define and document policies and procedures to support IT Compliance
- Support CMMC, CMMI, and ISO project compliance activities and maintenance.
You will enjoy this job if you:
- Enjoy working in a hybrid environment
- Are a self-starter and enjoy finding solutions and efficiencies to make life easier for you and your teammates.
- Prefer a decision making role for the future of our IT department
- Love working with diverse groups of individuals and have a servant heart for helping others.
- Have a positive attitude and want to experience the full array of IT activities for a small business.
- Are a critical thinker and are able to make risk based decisions to best support the business.
- Must be a U.S. citizen
- Must be able to apply for a top secret security clearance
- Must be able to pass an initial and yearly random drug testing.
- Strong attention to detail for reporting and analytics
- Organizational and time-management skills with ability to work on multiple projects.
- Must be able to work well within guidelines with limited daily management
- Working knowledge in networking technology and security, and SharePoint data management.
- O365 GCC Cloud experience
- SharePoint, Teams Security Group Management and PowerShell scripting experience is preferred.
Education and Experience
- Bachelor’s degree or technical training in a technology related field.
- Computer systems and integration experience is ideal
- Professional certifications directly offset college education requirements.
- Five years or more of Information Systems / Technology experience.
Physical Requirements
- Able to lift computers and monitors.
What we offer:
- Competitive salaries
- Education and professional development assistance
- Multiple healthcare benefit packages & 24/7 virtual on-demand doctors’ visits
- 401K
- Dave Ramsey’s SmartDollar Financial Wellness program.
- Civic Leave – time off to support your favorite charity or community.
- Paid time off for personal leave and holidays.
