What are the responsibilities and job description for the Bilingual Customer Service Associate position at Aetrex, Inc.?
Aetrex, Inc., one of the Top 100 privately held companies in New Jersey, is looking for a talented customer service professional to join our team. The perfect opportunity comes without a commute to the city!
An ideal candidate will have:
· Positive attitude and enjoy engaging with people.
· Bi-lingual (English/Spanish).
· Customer/client service experience.
· Good verbal and written skills.
· Be comfortable handling interactions over the phone, live chats, and emails.
· Genuinely care about customer satisfaction and be a great communicator.
· Able to work with Microsoft 365 Office (Mainly Word, Excel, and Outlook).
IT IS A PLUS IF YOU HAVE EXPERIENCE WITH:
· Data Review/Data accuracy
· Zendesk
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. A normal day for an Aetrex Customer Service involves:
· 100 interactions between calls, emails, and chats.
· Convert incoming interactions into sales.
· Respond to customer requests, promptly and accurately (e-commerce (B2C), sales reps and B2B customers).
· Data entry, and data update.
· Check status of orders.
In return for your outstanding customer service, you will get:
· Competitive compensation and outstanding benefits package
· Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO days each year, 401(k) with a company match, Flexible Spending Account, HRA and Short-term & Long-term disability insurance, Early Fridays, Volunteer Days, Onsite Gym, Weekly Yoga class, Bagel Wednesdays, Monthly catered luncheon, team building events and more!
· A career path and a growth opportunity with a global leader in comfort and wellness footwear and foot scanning technology.
www.aetrex.com
Company is an Equal Opportunity Employer.
Check out this video to see a more about Aetrex https://www.aetrex.com/careers-at-aetrex.html?lang=en_US What are you waiting for? Come join us
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Call center: 2 years (Required)
Language:
- English and Spanish (Required)
Ability to Commute:
- Teaneck, NJ 07666 (Required)
Ability to Relocate:
- Teaneck, NJ 07666: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $21
