Field Sales Support (Olympia-Kent area)

AMERICAN DRAPERY BLIND & CARPET INC. dba AFB Floors

POSITION SPECIFICATIONS: Field Sales Support

REPORTS TO: Director of Sales                                                                         

About AFB Floors: We are a leading provider of flooring products to multifamily and commercial owners, managers, and developers. It is our belief that the best way to deliver exceptional service and value to our clients is to take great care of our team. As such, we have founded our culture on our Core Focus and Values:

Core Focus (Purpose):

Creating beautiful interiors for rental properties.

Core Values:

·         Determined – Exhibit a tenacious work ethic, a distaste for failure, and intense desire to achieve success with a personal stake in the company’s performance.

·         Accountable – Embrace our collective commitments to each other, recognizing each contribution builds reliability and trustworthiness.

·         Evolving – Question the status quo, elevate our standards, welcome challenges, and be proud of what we are building.

·         Urgent – Recognize that success depends not only on strategic planning but also on swift and effective execution.

Basic Functions: A Field Sales Support is a position responsible for supporting customers outside of traditional office settings, typically in the field or on-site. The primary duties involve resolving customer inquiries, addressing concerns with subcontractor work pre & post job, ensuring client satisfaction with the entire flooring service process.  Field Sales Support is the intermediary between the subcontractor, the property/maintenance representative and AFB. This role often involves traveling to customer locations, conducting on-site troubleshooting, taking pictures of work before and after the job, and providing support/communication of all customer service issues. Field Sales Support plays a crucial role in maintaining positive customer relationships and promoting brand loyalty through their direct interactions with clients, sub-contractors, and AFB in various environments.

Specific Duties and Responsibilities:

·         Regularly review service performance indicators to understand subcontractor’s capabilities and service level; make recommendations to Management for specific corrective action.

·         Provide timely feedback to Management about subcontractor safety or service level concerns.

·         Inspect and evaluate installation complaints from customer.

·         Review service orders for validity, content, and corrective action.

·         Following service/repair, follow-up with customer to ensure satisfaction.

·         Conduct quality checks.

·         Conduct safety inspections.

·         Evaluate service issues and field questions as they arise.

·         Support the sales team by measuring floor plans when needed.

·         Problem-solve installation challenges as they arise.

·         Ensure the company vehicle’s maintenance record is maintained and service need notifications provided to management.

Qualifications:

·         High school diploma or equivalent; additional education in office administration or related field is a plus. Proven experience as a receptionist, administrative assistant, or in a customer service role.

• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with office management software.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.

·         Ability to clearly communicate with and understand instructions from supervisor and team members (verbal and written).

• Ability to establish relationships of mutual respect and trust and shall show high confidentiality.
• Ability to demonstrate and develop analytical and strategic thinking skills.

·         Moderate degree of understanding of flooring products and their installation requirements.

·         Team player, with energy, confidence, and passion.

·         Uncompromising focus on quality.

·         Solid math skills and advanced reasoning skills.

·         Solid problem-solving skills.

Core Competencies:

Communication Skills

·         Strong verbal and written communication to effectively interact with sales teams, customers, vendors, and other stakeholders.

·         Active listening to understand and address customer or team needs.

  Organization and Time Management

·         Ability to manage multiple tasks and prioritize duties in a fast-paced environment.

·         Strong attention to detail to ensure accuracy in orders, data, and pricing.

  Customer Service Skills

·         A customer-focused approach to ensure satisfaction and resolve issues efficiently.

·         Ability to build and maintain strong relationships with clients.

  Problem-Solving and Adaptability

·         Quick thinking and resourcefulness to address unexpected challenges.

·         Flexibility to adapt to changes in processes, customer needs, or priorities.

  Technical Proficiency

·         Proficiency in CRM systems, order management tools, and data entry software.

·         Comfortable using tools like Microsoft Office (Excel, Word, etc.) and communication platforms.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. AFB Floors believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.

Salary : $25