What are the responsibilities and job description for the Sales Support Representative position at AFB Floors, Inc.?
Job Description
Job Description
Salary : $25 per hour depending upon experience
AMERICAN DRAPERY BLIND & CARPET INC. dba AFB Floors
POSITION SPECIFICATIONS : Sales Support Representative
REPORTS TO : Director of Sales
About AFB Floors : We are a leading provider of flooring products to multifamily and commercial owners, managers, and developers. It is our belief that the best way to deliver exceptional service and value to our clients is to take great care of our team. As such, we have founded our culture on our Core Focus and Values :
Core Focus (Purpose) :
Creating beautiful interiors for rental properties.
Core Values :
Determined Exhibit a tenacious work ethic, a distaste for failure, and intense desire to achieve success with a personal stake in the companys performance.
Accountable Embrace our collective commitments to each other, recognizing each contribution builds reliability and trustworthiness.
Evolving Question the status quo, elevate our standards, welcome challenges, and be proud of what we are building.
Urgent Recognize that success depends not only on strategic planning but also on swift and effective execution.
Basic Functions : Sales support roles involve assisting sales with administrative tasks, preparing sales materials, managing customer databases, coordinating with other departments, and ensuring smooth sales processes
Specific Duties and Responsibilities :
Provide comprehensive administrative support to the sales team, ensuring smooth day-to-day operations.
Accurately process and manage customer data including contacts, phone numbers and emails in a timely manner.
Conduct outbound calls to enhance customer experience and strengthen relationships.
Coordinate with vendors to obtain and deliver sample products needed to support the sales teams efforts.
Perform daily updates to customer notes, templates and generate quotes.
Answer calls from an inbound queue.
Serve as a resource for the sales team by offering timely information, guidance, and support.
Coordinate with vendors to obtain and deliver sample products needed to support the sales teams efforts.
Work closely with the sales and installation teams to support timely project completion.
Operations Support :
Collaborate with the operations team to coordinate and support installation processes.
Communicate with the procurement team to share and manage product needs effectively.
Partner with the administrative team to ensure accurate record-keeping and correct pricing.
Provide timely feedback to the warehouse team to align with the sales teams requirements and objectives.
Team Collaboration :
Participate in team meetings and contribute to company initiatives.
Qualifications :
High school diploma or equivalent; additional education in office administration or related field is a plus. Proven experience as a receptionist, administrative assistant, or in a customer service role.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with office management software.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
Ability to clearly communicate with and understand instructions from supervisor and team members (verbal and written).
Moderate degree of understanding of flooring products and their installation requirements.
Team player, with energy, confidence, and passion.
Uncompromising focus on quality.
Solid math skills and advanced reasoning skills.
Solid problem-solving skills.
Core Competencies : Communication Skills
Strong verbal and written communication to effectively interact with sales teams, customers, vendors, and other stakeholders.
Active listening to understand and address customer or team needs.
Organization and Time Management
Ability to manage multiple tasks and prioritize duties in a fast-paced environment.
Strong attention to detail to ensure accuracy in orders, data, and pricing.
Customer Service Skills
A customer-focused approach to ensure satisfaction and resolve issues efficiently.
Ability to build and maintain strong relationships with clients.
Problem-Solving and Adaptability
Quick thinking and resourcefulness to address unexpected challenges.
Flexibility to adapt to changes in processes, customer needs, or priorities.
Technical Proficiency
Proficiency in CRM systems, order management tools, and data entry software.
Comfortable using tools like Microsoft Office (Excel, Word, etc.) and communication platforms.
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. AFB Floors believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.
Salary : $25
