Customer Service Specialist (Contract)

SUMMARY:

The Customer Service Specialist (CSS) provides daily support by conducting temperature screenings for any person entering the facilities. CSS also provides support for the Atlanta Airport operations for arriving students, arrival procedure at lodging and assist with departure days.

ESSENTIAL DUTIES/RESPONSIBILITIES:

· Provide a friendly and customer service focused introduction to students as they arrive

· Load luggage onto the bus

· Compare student identification cards against the Real ID compliance manifest

· Assign student to proper coach bus for transport to Anniston

· Brief students on location and departure time of bus

· Communicate with Student Services and Travel personnel to account for students who are late or missing

· Coordinate flight schedules, correspondence and Real ID manifests from both internal and external agencies

· Track all incoming students arriving at the Atlanta Airport

· Reply to general information requests from students with accurate information

· Perform daily temperature screening in multiple locations for all staff, students, vendors, visitors or any person entering facilities

· Record and report numbers at the end of each shift

· Maintain cleanliness and sanitization of equipment used for temperature screenings

· Conduct temperature screening and unload luggage for arriving students at Bldg. 320

· Light general cleaning duties at Bldg. 320

· Accountability and temperature screening of all departing students

· Assist with loading luggage on departure days

· Provide after-hours support to Student Services

· Works effectively with a team and is respectful of colleagues

· Adheres to company policies and procedures

· Accepts constructive criticism and is receptive to changes in the work environment

· Other duties as assigned

REQUIRED EXPERIENCE/SKILLS:

· High school graduate or GED equivalent required

Must be able to pass a background check

· Must possess and exhibit excellent verbal and written communication skills

· Must be able to work weekends and flexible hours

· Must be able to lift, turn and carry items up to 60 lbs.

· Excellent customer service skills

Job Type: Part-time

Pay: $17.75 per hour

Expected hours: 25 – 30 per week

Benefits:

• On-the-job training

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Salary : $18