Eligibility & Benefits Representative

*2022 Top Workplace

WE DO URGENT CARE DIFFERENTLY

• On Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.
• A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making
• Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success
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Eligibility and Benefits Representative - The Eligibility and Benefits Representative is responsible for the clinic call queue that includes general questions, scheduling, registration, and verification of insurance benefits for all patient accounts. 

Required Education and/or Experience:

• Minimum one year of experience working in a medical office or health care setting required
• Minimum one year of experience working with health insurance plans required
• Experience working with an EMR is strongly preferred
• Ability to communicate effectively and clearly with patients and team members
• Ability to multitask from phones to emails and faxes

Pay and Benefits:

• $18.00 - $22.00 / hour DOE
• Monthly performance-driven bonuses
• Full-Time Benefits Eligible
• 401k at 1 year, with a 3% Employer Contribution
• 3 Weeks Paid Time Off
• AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics

Schedule: Full-time, ~40 hrs/week. Set schedule is Monday - Friday 9:00 am to 7:00 pm

Location: Headquarters office: 8060 SW Pfaffle St, Tigard, OR 97223

What We Need: We are currently seeking customer service-driven and team-oriented individuals who have good communication skills, the ability to take high call volumes, excellent phone etiquette and can work independently to serve the needs of our patients over the phone. Attention to detail is a must. The Eligibility and Benefits rep will serve as the primary support to all of our Portland clinics. 

Essential Duties and Responsibilities: 

• Scheduling and registration of new patients including; complete and accurate demographics, preferred pharmacy if applicable, insurance entry, and e-verification of benefits.
• Taking 300 calls per week to assist anyone calling into the clinic with their needs. 
• Scheduling of Occupational Health and Workers Comp appointments, including; complete and accurate demographics, employer information, accurate services, and protocols selected, and workers comp insurance company if applicable. 
• Confirmation reminders at the start and end of each day. Ensuring all EPR (electronic patient registration) are complete and accurate. Sending reminders to those who have not yet completed and signed the required registration information.
• Assist in the training of the future E&B Reps and Front Desk employees using the SOP and Training guide/schedule made available to you. 
• Work with all billing staff members and clinic staff to promote teamwork and help ensure a productive and positive work environment;
• Work with billing staff and other members of the business office to promote teamwork in a productive and positive work environment.

Exhibit Company Core Values:

• Commitment - Commitments are clearly made and met
• Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
• Excellence - Excellence in everything we do
• Celebrate - Celebrate wins - both small and large
• Trust - Trust builds teamwork through vulnerability and respect

Safety & Wellbeing

• Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.
• EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Salary : $18 - $22