What are the responsibilities and job description for the Front Desk Agent/Receptionist position at AFC Urgent Care?
AFC Urgent Care is seeking a friendly and professional Front Desk Medical Receptionist to join our team. The ideal candidate will have excellent communication skills and a positive attitude. As the first point of contact for our office, you will play a crucial role in providing exceptional customer service and ensuring a smooth and efficient flow of operations.
Duties:
- Greet and welcome patients/clients in a warm and friendly manner
- Answer phone calls
- Provide outstanding customer support by addressing inquiries and resolving issues
- Verify insurance, collect payments and balance cash drawer.
- Maintain organized files and records
- Assist with billing and insurance claims
- Coordinate with other staff members to ensure seamless operations
- Manage incoming and outgoing mail, packages, and deliveries
- Keep the reception area clean and organized
Skills:
- Proficient in computerized systems for scheduling, data entry, and record keeping
- Strong customer service skills with the ability to handle difficult situations professionally
- Experience with calendar management and appointment scheduling
- Previous experience as medical receptionist is preferred
- Familiarity with phone systems and ability to handle multiple lines
- Excellent organizational skills with attention to detail
If you are a motivated individual who enjoys interacting with people and providing exceptional service, we would love to hear from you. Join our team as a Front Desk Receptionist and contribute to creating a positive experience for our patients/clients.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating weekends
Ability to Relocate:
- Philadelphia, PA 19145: Relocate before starting work (Required)
Work Location: In person
Salary : $18
