What are the responsibilities and job description for the Cash Application Specialist position at AFC?
At AFC, we empower independent car dealers to fuel their entrepreneurial spirit. For over 35 years, we've been dedicated to making dreams come true for these business owners. Our finance solutions work with more than 12,000 independent dealerships across North America, freeing up cash flow so they can focus on building their business.
Solutions
We amplify purchasing power, enabling dealers to stock their lots with the vehicles their customers want. Our core business complements other units within the OPENLANE group of companies.
Our Approach
We build strong relationships with our customers, celebrating their successes and supporting them through challenges. This personal approach helps us understand their needs and tailor our services accordingly.
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Tuition Reimbursement for eligible programs
About the Role
We're seeking a Relationship Specialist who excels at building meaningful relationships with current and prospective customers. As part of our local team, you'll provide financing (floorplanning) for independent auto dealers and contribute to elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk.
Responsibilities
- Develop an understanding of customer needs using CRM tools and work queues
- Grow the portfolio organically and assist in promotional efforts for product campaigns and cross-platform partnerships
- Manage, service, and balance risk on customer accounts
- Manage existing accounts and drive new growth opportunities
- Frequently travel within your market to support our current and prospective customer base
Requirements
To succeed in this role, you'll need:
- Previous experience in the auto industry or financial services
- Experience with Google Workspace, Salesforce, and Tableau
- A strong understanding of portfolio management, risk, and new business development
- High-level accountability towards local goals and business targets
Culture Fit
We're looking for someone who is obsessed with customer service, has critical thinking skills, and can make decisions with little oversight. If you're passionate about helping customers realize their potential, we'd love to hear from you!
