What are the responsibilities and job description for the Relationship Specialist position at AFC?
About Us
AFC (Automotive Finance Corporation) is a leading provider of finance solutions to independent car dealers in North America. For over 35 years, we have been dedicated to making the entrepreneurial dream a reality for our customers.
Our finance solutions allow dealers to free up cash flow, giving them more time to focus on building their business. We amplify purchasing power so dealers can stock their lots with vehicles that meet the needs of their customers.
AFC is proud to be a subsidiary of OPENLANE, a global leader in the automotive finance industry. Our core values are deeply rooted in our commitment to customer success and employee satisfaction.
Our Core Values:
- Elevating Relationships: We build strong relationships with our customers by understanding their unique needs and challenges.
- Pioneered by Passion: We are driven by a passion for excellence and a commitment to delivering exceptional results.
- Vision-Driven: We look beyond the present and strive to create a better future for our customers and employees.
- Dedicated to You: We prioritize the success of our customers and employees, recognizing and rewarding their efforts.
What We Offer:
- Competitive Compensation: We offer competitive salaries and bonuses to reflect individual performance and contributions.
- Benefits Package: Our comprehensive benefits package includes medical, dental, and vision insurance, as well as retirement savings plans and paid time off.
- Professional Development: We invest in the growth and development of our employees through training programs, mentorship opportunities, and career advancement possibilities.
We're Looking For:
A Relationship Specialist who shares our passion for building strong relationships with customers and driving business growth. The ideal candidate will have at least three years of experience in customer-facing roles and possess excellent communication and interpersonal skills.
Your Key Responsibilities:
- Critical Thinking: Use analytical skills to assess business and risk situations, making informed decisions with minimal oversight.
- Customer Relationship Management: Develop deep understanding of customer needs using CRM tools and work queues.
- Business Growth: Grow the portfolio organically and collaborate on promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships.
- Risk Management: Balance risk on customer accounts while managing existing accounts and driving new growth opportunities.
Requirements:
- Experience: Minimum of three to five years in customer-facing, sales, or sales support roles.
- Transportation: Valid driver's license with reliable transportation for frequent travel within your market.
- Adaptability: Ability to thrive in a dynamic environment, effectively managing multiple tasks with a strong focus on productivity and adaptability.
- Technology Skills: Proficiency in using technology required for the position, including mobile applications and software.
