Client Service Manager

Summary Description and Primary Role

The Client Service Manager is a critical role within the firm that operates as both an acting manager of the Client Service Specialists and as a Client Service Specialist. Responsibilities include the timely processing of non‐trading‐related service surrounding our new and prospective clients’ investment accounts; following through and ensuring service items are completed; providing prompt and courteous support to existing and prospective clients; leadership, management, and accountability for the Client Service Specialists.

About Our Company

Affiance Financial, located in St. Louis Park, Minnesota, is a registered investment adviser (RIA) offering broad-based financial planning services to its clients. Affiance conducts its business according to the highest ethical and professional standards, consistent with all applicable statutes, rules, regulations, and internal procedures. We customize our financial planning services based on client needs and circumstances. For a given client this may include, but is not limited to, retirement planning, estate planning, insurance planning, investment planning, tax planning, and college-funding planning.

Essential Responsibilities

Personnel Management:

• Leadership, management, and accountability for the Client Service Specialists
• Conduct annual performance reviews, quarterly check-ins, and ongoing supervision for the Client Service Specialists
• Ensure client service activities are compliant with federal/ state statutes, and are consistent with firm policies
• Support New Client Onboarding
• Manage On-Going Restricted Accounts, including initiation, removing restrictions, and regular reporting
• Monitor Quarter-End Reporting

Client Service:

• Work with clients, third party administrators, custodians, trustees, mutual fund companies, the broker/dealer, and financial planners to complete service work and resolve issues
• Prepare applications, transfer forms and other paperwork for clients’ investment transfers
• Assist clients with qualified plan processing questions, such as payouts or rollovers

Systems and Data Management:

• Input client data and create tasks in Client Relationship Management (CRM) database
• Access information across various information systems and data sources – both in-house and vendor/custodian specific
• Scan, copy and file all pertinent paperwork per firm retention guidelines
• Complete project-based tasks per evolving business needs

Processing of Security and Annuity Business:

• Complete and process fixed annuity, variable annuity and security applications
• Establish brokerage and asset management accounts
• Oversee the confirmation of security and service transactions
• Maintain follow-up system for pending business and service issues

Qualifications Required

Education and Experience:

• Bachelor’s degree preferred
• Three to five years experience in the financial planning/investment management industry, or a representative level of industry knowledge.
• Securities and/or insurance licenses helpful but not required

Knowledge, Skills and Abilities:

• Excellent management and organization skills
• Excellent customer service orientation with strong verbal and written communication abilities
• Detail oriented with strong ability to follow-through with tasks to completion
• Thorough ability to create, adhere, and audit firm’s internal policies and procedures
• Ability to respect and maintain confidentiality
• Ability to work cross functionally with other areas of the firm
• Good understanding of investment management/financial planning industry language and concepts
• Strong abilities in Microsoft Office Suite, particularly Outlook and Word
• Experience with Charles Schwab Custodian and Client Relationship Management database preferred

Compensation and Benefits

• Competitive salary-based structure commensurate with experience
• Firm-sponsored medical, dental, disability and life insurance, with annual employer contribution to Health Savings Account
• 401(k) Profit-Sharing Plan with a generous employer contribution
• Paid holidays and personal days, in addition to a Summer Hours program
• Reimbursements for continuing education and other pertinent higher-education programs
• Business casual work environment
• Complimentary investment management and financial planning services
• Company gatherings and events

Working Conditions and Physical Requirements

The position is situated in a professional office environment. While performing the duties of this job, the employee is regularly required to speak and listen. The employee is frequently required to walk, sit, stand, reach and use hands. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position does not require an individual to regularly lift items over 25 lbs.

Disclosures

This job description does not list all the duties of this position. The Client Service Manager will be asked by leadership to perform other duties. This individual will be evaluated, in part, based on his or her performance of the responsibilities listed in this job description. Leadership has the right to revise this job description at any time. This job description is not a contract for employment, and either the employee or Affiance may terminate employment at any time, for any reason.

Job Type: Full-time

Pay: $68,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-site gym
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Profit sharing

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you vaccinated against COVID 19?

Work Location: Hybrid remote in Minneapolis, MN 55426

Salary : $68,000 - $72,000