Janitorial Project Coordinator - Bilingual

Affiliated Building Maintenance is a full-service commercial maintenance provider looking for a Bilingual - Janitorial Service Coordinator that is ready to take their skillset to the next level!!

IF YOU HAVE AN INTEREST IN COMMERCIAL PROPERTY MANAGEMENT APPLY HERE!

As a Janitorial Service Coordinator you play a key role in the organization by acting as a guide between our cleaning and field technicians and our clients.

Our mission is to empower and employ quality minded service professionals! We're looking for employees that have a true passion for helping others and are dedicated to the big picture.

Thinking quick on your feet and having a “problem solving” mindset will help our customers that are experiencing crisis and need a fast resolution.

The ideal candidate possesses a strong ability to communicate effectively with people, connect with them in a meaningful way and capture the critical information needed to get to the next step. Whether that be scheduling a job, creating a proposal, contacting a technician onsite, or following up with a client to let them know the job was completed – thinking critically, prioritizing, and paying attention to those small details are all qualities that bring success in this position.

Responsibilities

• Manage incoming customer inquiries and complaints via phone and email, ensuring high-quality service and effective communication.
• Coordinate logistics and dispatch operations, to serve the client with efficiency and accuracy
• Maintain accurate data entry and documentation - keeping good notes of pending work, complaints, or issues that need to be resolved
• Handle account management and project management tasks, ensuring timely follow-up and resolution of customer issues.
• Utilize Microsoft Office tools for reporting and analysis, while supporting bilingual communication when necessary.

Qualifications

• Must have experience in janitorial operations/administration
• Must have proven customer service skills
• Experience in coordinating jobs and administrative support role is a must
• Willingness to work hard and learn new things
• Multi-tasking and staying on top of multiple ongoing projects
• Must be able to read, speak, and write in English and Spanish
• Strong organizational skills and ability to keep the client informed on the status of multiple projects
• Ability to organize and prioritize work independently with minimal supervision
• Proficient with use of Microsoft Office, Word, Teams, and Excel
• Experience in the construction or restoration trades a plus, but not required
• Experience in billing, invoicing, accounts payable, or accounts receivable a plus, but not required
• Experience in account management or project management is a plus but not required

QUALITIES WE LOOK FOR:

• Professionalism - always acts in a professional manor
• Detail Oriented - pays close attention and double checks their work
• Teachable - willing and able to learn
• Communication - easily communicates with clients and co-workers
• Respectful - treats all staff and clients with respect
• Positive Attitude - willing to try new things, open to change
• Team Player- always helps a teammate in need
• Strong Work Ethic - motivated by providing quality work
• Time Management- efficiently manages time to increase productivity
• Integrity - someone who does the right thing, even when no one is looking

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Parental leave

Shift:

• 8 hour shift
• Day shift

Experience:

• Janitorial Administrative: 3 years (Required)
• Account management: 5 years (Required)

Language:

• English and Spanish (Required)

Ability to Commute:

• Gilbert, AZ 85233 (Required)

Work Location: In person

Salary : $20 - $23