Director, Health Center Operations

POSITION SUMMARY: Responsible for the overall planning, management, and evaluation of the nursing care and support services to achieve safe, effective, high quality patient care, a high level of employee engagement, and patient satisfaction. Serves as a mentor to the Nurse Clinic Managers and other direct reports.

Postion Qualification Requirements

Education: Bachelors of Science in Nursing preferred

Experience: 5 years as an RN in Ambulatory Care, Public/ Community Health, and/or hospital setting. Three (3) years prior management experience in Ambulatory Care, Public/Community Health and/or hospital setting.

Skills and Abilities (which may be representative but not all inclusive of those commonly, associated with this position):

• Strong clinical knowledge and experience.
• Strong computer skills, including the use of excel, spreadsheets, email software, and databases.
• Excellent oral and verbal communication skills.
• Excellent administrative and interpersonal skills.
• Strong ability to work with a diverse team.
• Strong analytical skills and ability to write reports based on data from various sources.
• Ability to function as role model and motivate employees.
• Ability to maintain confidentiality.
• Ability to work under high pressure conditions.
  
  

Transportation Requirement: Must possess a valid driver's license and automobile with insurance coverage as required by the State of Missouri.

License(s)/Certificate(s): Licensed as RN in the State of Missouri, CPR.

Essential Functions

FUNCTIONS OF THE JOB

• Promotes culture of inclusivity, equality, collaboration, and excellence in the provision of leadership and oversight of the clinic operations, and employees.
• Collaborates and reports directly to the Vice President, Chief Operations Officer.
• Responsible for the planning, organizing, development, management, and evaluation of the clinical operations of the health center site, providing direct supervision to clinical support staff and acting as a liaison between Vice President, Chief Operations Officer.
• Responsible for interviewing, hiring, orientation, and supervision of clinical and non-clinical staff for the health center clinical areas.
• Evaluates processes and identifies opportunities for improvement.
• Collaborates with other teams to improve patient quality care, health initiatives, and improved patient health outcomes.
• Utilizes resources wisely while maintaining adequate staffing levels for clinical care.
• Monitors employees documented time, attendance, identifies staffing fluctuations, and provides support as needed in the clinic.
• Monitors and assures that all nursing and support staff remain in compliance for required training, including but not limited to annual influenza vaccination, PPD testing, CPR certification.
• Evaluates the performance of direct reports, coaches/counsels employees when needed, and completes annual evaluation on direct reports.
• Performs routine audits, utilizes data management, and reporting systems to evaluate programs, services, productivity, compliance with policy and procedures, and regulatory standards.
• Actively participates in the development and implementation of policies and procedures and updating and educating employees.
• Collaborate, coach, and share resources with Clinic Managers at other Health Center sites.
• Performs the duties of a Nurse Coordinator during
• Perform other duties as assigned by Vice President/Chief Operations Officer.
  
  

Marginal Functions

• Actively participate in several committees to improve patient care i.e., Safety, Quality Improvement, and workplace engagement and retention.
• Participate in evaluating and planning for existing and new services.
• Support compliance of all regulatory standards.
• Contribute to the implementation / evaluation of Care Standards as specified by the established regulatory bodies and Quality Improvement Performs the duties of a Nurse Coordinator during staffing shortages
  
  

Supervises: Clinic Nurse Coordinators, Clinic Nurse Facilitators, Medical Assistants, Health Center Support Clerks, Health Center Receptionists, Clinical Assistants, and Vaccine Coordinator.

NOTE: SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT

NOTE: ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES

AN EQUAL OPPORTUNITY SERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS