What are the responsibilities and job description for the Future Opening: Service Advisor Assistant position at Affinity Automotive Services, Inc?
Benefits:
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
Are you passionate about the automotive industry and committed to providing exceptional customer service? Join our team as a Service Advisor Assistant at Affinity Automotive Services, located in Wichita, KS. We are seeking a motivated individual to support our service advisor team and contribute to our mission of helping people solve problems and be happier.
Responsibilities:
1. Customer Interaction: Assist in greeting customers, understanding their automotive service needs, and providing friendly assistance.
2. Appointment Scheduling: Manage service appointments, ensuring efficient scheduling and optimal use of service bays.
3. Communication: Work closely with service advisors to communicate service recommendations and updates to customers in a clear and professional manner via, phone, text and email.
4. Documentation: Maintain accurate records of customer interactions, service appointments, and vehicle information.
5. Follow-Up: Conduct follow-up calls to ensure customer satisfaction and address any additional concerns or questions.
6. Administrative Support: Provide general administrative support to the service advisor team, including data entry, filing checking in and distributing new and return parts.
7. Multitasking: Juggle various tasks efficiently, including handling phone calls, addressing customer inquiries, and managing administrative duties simultaneously
7. Multitasking: Juggle various tasks efficiently, including handling phone calls, addressing customer inquiries, and managing administrative duties simultaneously
Qualifications:
· Previous experience in customer service or a related field is preferred.
· Strong communication and interpersonal skills.
· Detail-oriented with excellent organizational abilities.
· Basic knowledge of automotive terminology is a plus.
· Ability to work in a fast-paced environment.
Benefits:
· Competitive wage
Benefits:
· Competitive wage
· Health and Dental insurance with employee contribution
· Employee discounts on automotive services
· Opportunities for career growth and advancement
If you are a motivated individual who enjoys helping others and has a passion for the automotive industry, we invite you to apply.
If you are a motivated individual who enjoys helping others and has a passion for the automotive industry, we invite you to apply.
Join us in making a difference and raising the automotive service industry standards.
Compensation: $26,000.00 - $38,000.00 per year
Perks Of Being Part Of Our Team
- Blue Cross Blue Shield Health Insurance $1,500 Deductible, Dental, Vision, Life Insurance, and Retirement
- 5 day work week so you are home every weekend
- Paid Training – ASE Certifications and monthly training
- Paid Holidays (6/year) – New Years, Memorial Day, 4th of July, Labor day, Thanksgiving, and Christmas
- Up-to-date technology and equipment – New technology requires the right training and equipment we follow the trends and adjust accordingly to better serve the customers vehicle needs
- Working with professionals that want to better themselves and grow with the company
- Customized incentives, performance pay packages – We realize not everyone has the same needs
- Growth personally and professionally- goals annually reviewed and celebrated
- Tool insurance – You have an investment of tools, they should be covered in the event of a catastrophic situation
- A team that appreciates what you do and who you are. Not just a number, truly appreciated and a part of a family
- Plenty of work to make the money you want to make, on all makes and models 2000 and newer
Every day is a new challenge, or experience working on and diagnosing different makes and models, if you are tired of doing the same thing over and over: Which, by the way, is the definition of insanity. Comfortability is not always a good thing. It might be time for a change
Our Rules Of Engagement
- Family – We will treat each other with respect at all times
- Caring – We are going to care for our Customers and each other. We will do life together and support each other. Lift others up around you when needed
- Appearance – We are a professional Most Makes and Models Shop and we will present ourselves proudly by being well groomed and always in company uniform
- Integrity – Do what’s right even when no one else knows
- Quality – Job done right, on time, the 1st time
- Responsible – Take responsibility for your actions. Let’s replace blame, excuses, and denial with accountability, responsibility, and commitment
- Optimistic – Spread optimism and enthusiasm to all
- Reliable – Always follow through on your commitments and promises
- Attention to Detail – Everything is important
- Team – Think about what is best for your team
- Growth – Grow your knowledge and ability daily as well as others around you
- Teach – Ability to show others what needs to be done and lead by example
- Cleanliness – Maintain a clean atmosphere/environment and work area
- Assertive – Be willing to take risks
- Respect – For Customers, Team members, vehicles, tools, and equipment
- Fun – Make everyone’s time enjoyable while staying focused on the job at hand and never at the expense of someone else
Salary : $26,000 - $38,000
