What are the responsibilities and job description for the Service Advisor Assistant position at Affinity Automotive Services, Inc?
Benefits:
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
Are you passionate about the automotive industry and committed to providing exceptional customer service? Join our team as a Service Advisor Assistant at Affinity Automotive Services, located in Wichita, KS. We are seeking a motivated individual to support our service advisor team and contribute to our mission of helping people solve problems and be happier.
Responsibilities:
1. Customer Interaction: Assist in greeting customers, understanding their automotive service needs, and providing friendly assistance.
2. Appointment Scheduling: Manage service appointments, ensuring efficient scheduling and optimal use of service bays.
3. Communication: Work closely with service advisors to communicate service recommendations and updates to customers in a clear and professional manner via, phone, text and email.
4. Documentation: Maintain accurate records of customer interactions, service appointments, and vehicle information.
5. Follow-Up: Conduct follow-up calls to ensure customer satisfaction and address any additional concerns or questions.
6. Administrative Support: Provide general administrative support to the service advisor team, including data entry, filing checking in and distributing new and return parts.
7. Multitasking: Juggle various tasks efficiently, including handling phone calls, addressing customer inquiries, and managing administrative duties simultaneously
7. Multitasking: Juggle various tasks efficiently, including handling phone calls, addressing customer inquiries, and managing administrative duties simultaneously
Qualifications:
· Previous experience in customer service or a related field is preferred.
· Strong communication and interpersonal skills.
· Detail-oriented with excellent organizational abilities.
· Basic knowledge of automotive terminology is a plus.
· Ability to work in a fast-paced environment.
Benefits:
· Competitive wage
Benefits:
· Competitive wage
· Health and Dental insurance with employee contribution
· Employee discounts on automotive services
· Opportunities for career growth and advancement
If you are a motivated individual who enjoys helping others and has a passion for the automotive industry, we invite you to apply.
If you are a motivated individual who enjoys helping others and has a passion for the automotive industry, we invite you to apply.
Join us in making a difference and raising the automotive service industry standards.
Salary : $26,000 - $38,000
