What are the responsibilities and job description for the Call Center Representative - Dental Office position at Affinity Dental Management?
Be the Voice of Exceptional Patient Care - Join Concerned Dental Care of Yonkers!
Are you a customer service professional who thrives in a fast-paced healthcare environment? Concerned Dental Care of Yonkers, a state-of-the-art dental practice in Westchester, NY, is looking for a dedicated Call Center Representative to provide top-tier service to our patients.
As the first point of contact, you will play a crucial role in ensuring patients have a seamless and welcoming experience from their first call to their appointment. If you have excellent communication skills, a passion for helping people, and a desire to be part of a dynamic dental team, we want to hear from you!
Why Join Concerned Dental Care of Yonkers?
- Patient-Focused Culture - Be part of a compassionate team that prioritizes patient care and satisfaction
- Modern, High-Tech Practice - Work in a fully digital office using Denticon software and advanced dental technology
- Convenient Schedule - Enjoy a Monday - Friday schedule with no weekend shifts required
- Career Growth & Training - Opportunities for training and career advancement within a respected, multi-specialty dental group
- Supportive Team Environment - Collaborate with experienced dental professionals in a welcoming and professional setting
Perks & Benefits:
- Competitive Pay - Hourly compensation based on experience $18-21/ hour
- Full Benefits Package - Medical, dental, vision, 401K with employer match, life insurance, and disability
- Generous Paid Time Off - 3 weeks of PTO paid holidays
- Professional Development - Training and career advancement opportunities within Concerned Dental Care’s multi-specialty network
Location & Hours
Concerned Dental Care of Yonkers - 35 East Grassy Sprain Road, Suite 103, Yonkers, NY 10710
- Monday - Thursday: 8AM - 5PM
- Friday: 8AM - 3PM
Your Responsibilities as a Call Center Representative:
- Answer inbound calls, schedule patient appointments, and provide information about services
- Manage appointment confirmations, cancellations, and rescheduling
- Verify insurance coverage and assist patients with financial questions
- Deliver exceptional customer service with a warm and professional demeanor
- Work efficiently in a high-volume patient environment while maintaining accuracy and attention to detail
- Maintain electronic patient records using Denticon digital charting software
- Coordinate with clinical and administrative teams to ensure a smooth patient experience
What We’re Looking For:
- Customer service experience in a dental, medical, or healthcare setting (preferred)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Familiarity with dental insurance and patient billing (preferred)
- Proficiency with digital scheduling software (Denticon experience a plus!)
- A positive, patient-first attitude with a professional and friendly demeanor
About Concerned Dental Care of Yonkers
Concerned Dental Care of Yonkers is a leading multi-specialty dental practice that provides exceptional care in general dentistry, cosmetic dentistry, orthodontics, periodontics, endodontics, oral surgery, and restorative dentistry. Our state-of-the-art facility features 11 modern operatories, digital charting, and a welcoming, patient-centered environment.
We are dedicated to providing the highest level of dental care in Westchester, NY, offering everything from same-day restorations and teeth whitening to periodontal treatments and full smile transformations. Our team is passionate about educating patients and ensuring every visit is as comfortable and stress-free as possible.
Ready to Make a Difference? Apply Today!
If you’re looking for a rewarding career where you can grow, contribute, and be part of an exceptional dental team, apply today to join Concerned Dental Care of Yonkers!
Concerned Dental Care is an equal opportunity employer committed to a diverse and inclusive workforce. Employment is contingent upon a successful background check, reference check, and employment verification.
Concerned Dental Care of Yonkers is a proud affiliate of Affinity Dental Management, an equal opportunity employer committed to a diverse and inclusive workforce. We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, or genetic information or other characteristics protected by law. All candidates' employment is contingent on successful completion of a background check, reference check, and employment verification.
{Customer Service Representative, Patient Service Representative, Call Center Specialist, Customer Care Agent, Patient Care Coordinator, Healthcare Call Center Agent, Dental Office Support, Client Services Representative, Contact Center Associate, Patient Relations Coordinator}
Salary : $18 - $21
