Operations Manager II (Business Analyst)

SUMMARY:

The Operations Manager II provides analytical, planning and coordination support on company initiatives. They work with the Operations Director and other team members to evaluate process and system improvements, gather and document requirements, create project plans, and work with development and creative teams to build, track, and validate requirements through completion. Exceptional communication, critical thinking, analytical and problem-solving skills are required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Maintain a working knowledge of business rules, processes and workflows for assigned departments.

· Consult with business users to solve complex problems and identify opportunities for improvement

· Define, manage, and document requirements for new programs, new functionality requests and production issues.

· Facilitate meetings with business users, software developers, and Marketing to drive requirements, define scope, benefits/risks and design details.

· Create mock-ups and wireframes.

· Create and implement project launch plans, including training various internal departments and creating support materials.

· Perform user acceptance testing to ensure all software performs as documented.

· Assist in strategic planning and operational improvements.

· Facilitate ongoing coordination and communication between various departments.

· Assist with training and onboarding of new employees

· Other duties as assigned

REQUIREMENTS AND QUALIFICATIONS

· BA/BS in business or technology preferred.

· 3-5 years of experience as business analyst, systems analyst, or project manager or similar role OR equivalent combination of education and experience.

· Proficient in Outlook, Word, Excel, and PowerPoint

· Experience with Visio and Azure Dev Ops/Team Foundation Server preferred

· Strong experience with multiple full project lifecycles from business development to final delivery

· Basic understanding of software development and managing requirements working with business users, software developers, and quality assurance.

· Strong ability to produce quality, detailed work while maintaining a sense of urgency.

· Track record of managing multiple complex projects and work under deadlines

· Excellent interpersonal, oral, and written communication skills

· Ability to resolve conflict and negotiate.

· Strong, customer-oriented work ethic

· Excellent attention to detail, while self-managing priorities and commitments

· Capability to work independently or with a team.

· Ability to work across multiple departments including technology, marketing, and reporting.

· Must be able to work autonomously to establish and maintain effective working relationships with managers and employees.

· Must possess strong work ethic necessary for success in a fast-paced dynamic work environment.