Technology and Business Systems Manager

Description

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County for over 15 years! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.

Affinity Management Services is a fast-growing Community Association Management firm leveraging technology to improve efficiency, customer experience, and business growth. This role offers a direct impact on business strategy, IT infrastructure, and process optimization.

Position Overview

We are seeking a Technology & Business Systems Manager to lead our technology strategy, oversee our MSP provider, optimize system integrations, and enhance visibility into customer interactions and operations. Reporting directly to the CEO, this role will work across departments and with external vendors to streamline technology, prioritize high-impact projects, and drive innovation.

The ideal candidate is a strategic problem-solver who can bridge technology and business, challenge development teams when roadblocks arise, and ensure technology initiatives align with company goals. Deep expertise in Microsoft system integrations, including Microsoft Dynamics Sales, Customer Service, and Marketing, as well as PowerApps, SQL databases, and API integrations, is essential for optimizing systems, automating workflows, and driving efficiency across the organization.

Key Responsibilities

Technology Strategy & Optimization

• Oversee integration, utilization, and optimization of core business systems: 
• Microsoft Dynamics (Sales, Marketing, Customer Service), PowerApps, Power BI, Power Automate, SharePoint, SQL Database, Azure Cloud Services, and WordPress.
• Develop and execute a technology roadmap to improve efficiency and business visibility.
• Identify automation opportunities and leverage AI-driven solutions to enhance operational efficiency, streamline workflows, and improve data-driven decision-making.

Cross-Department Collaboration & Business Visibility

• Partner with Operations, Accounting, Customer Care, HR, and Leadership to align technology initiatives with business objectives.
• Leverage analytics and reporting tools (Power BI, Dynamics) to improve visibility into customer interactions.

Vendor & MSP Management

• Manage the MSP provider to ensure IT reliability, security, and performance.
• Oversee an offshore development team, ensuring deadlines and quality standards are met.
• Hold vendors and developers accountable, ensuring solutions meet expectations.

Project & Roadmap Management

• Prioritize high-impact projects and maintain the Business Process/IT Roadmap.
• Optimize technology budgets for cost-effective solutions.
• Troubleshoot system issues and provide constructive feedback to developers and partners.
• Implement & Manage Azure DevOps repositories, develop Build/Release Pipelines, and optimize the CI/CD process.

Training & Process Improvement

• Work with the Business Process Analyst and Learning & Development Manager to document workflows, train staff, and ensure the adoption of new technologies.
• Develop and deliver training programs on updated business processes and systems.

Requirements

• Bachelor’s degree in Computer Science, Industrial Engineering, IT, or related field (Master’s preferred).
• 5 years in technology management, business systems, or IT strategy.
• Expertise in: Microsoft Dynamics 365 (Sales, Marketing, Customer Service), PowerApps, Power BI, Power Automate. SQL databases, API integrations, cloud services (Azure preferred). Workflow automation, reporting, and process optimization.
• Strong problem-solving skills; ability to challenge vendors and developers to ensure quality.
• Experience managing MSPs, software vendors, and offshore development teams.
• Cross-functional collaboration skills with the ability to align technology with business operations.
• Hybrid role: 3 days a week onsite

Preferred Qualifications

• Experience in business process automation, project management (Scrum, PMP, or similar certification preferred).
• Familiarity with SharePoint, .NET programming, API (REST & SOAP), and cybersecurity best practices.

Who We Are:

At Affinity Management Services, we are passionate about community association management. We value knowledge sharing and welcome new team members who enjoy the challenges of community association and property management, including Homeowners Associations, Condominiums, and Apartments.

Our Values:

• Relationship Focus: Be Reliable To All | Take Ownership | Work Collaboratively
• Teamwork: Commit to Self-Development | Set High Standards |Hold yourself & others accountable.
• Professionalism: Instill Trust | Be Open & Honest | Be an active listener
• Solutions Driven: Get things Done | Achieve Results | Think outside the box
• Celebrate the Wins: Praise our Milestones | Highlight Achievements

What We Offer:

We invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including:

- Fully paid medical insurance

- Voluntary dental, vision, life insurance, and short-term disability

- 401(K) Plan after 90 days of employment

Additionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations.

Note: The company provides a disclaimer that the job post may not be an exhaustive list of all responsibilities and requirements, and the essential functions of the job may change based on business necessity.

Affinity Management Services is committed to a non-smoking and drug-free environment. We are dedicated to fair treatment of all applicants and associates without regard to factors such as race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity, as protected by law.

Salary : $130,000 - $140,000