What are the responsibilities and job description for the Veterans Disability and Social Security Disability Intake Specialist – Full-Time position at Affleck & Gordon, P.C.?
Full-Time In Office M-F 8:30 am – 5:00 pm ET
About Affleck & Gordon:
At Affleck & Gordon, we have 45 years of experience fighting for Georgia’s injured and disabled. Over the years, we have successfully handled thousands of injury and disability claims. It’s our goal to help our clients navigate the Social Security disability and Veterans Administration disability processes to get the medical and financial benefits they deserve. We understand that the individuals we represent are at a very difficult point in their lives. We take pride in taking the time to truly listen to our clients to better understand what they’re going through, which is key to properly representing and advocating for their interests.
Description:
Intake Specialists work directly with prospective clients to assess their needs and physical and mental limitations to determine if Affleck and Gordon can represent them in a possible social security and/or veteran disability case. The ideal candidate is comfortable with speaking to new people and inquiring about their personal matters, is highly skilled with computers and other office software, and excels at both verbal and written communication. Knowledge of Filevine and Lead Docket is a plus. Intake Specialists are responsible for prompt follow-up with persons looking for representation and accurately assessing their case type and eligibility.
Affleck & Gordon’s caseload is growing, and we are seeking an organized, professional, responsible, and committed team member dedicated to helping us meet our clients' needs. In return, you will get the opportunity to work with a small but mighty team while expanding your skills and knowledge within the industry. The environment is collaborative, hard-working, and supportive. We value the relationship with our team members as much as our clients and work to foster an inclusive, equitable, and respectful workplace.
Responsibilities:
- Responsible for receiving incoming calls and website form fills from potential clients
- Handle the intake process for new clients, ensuring eligibility, and accurate and timely collection of necessary information relevant to the client's disability claim(s)
- Adequately communicate the benefits of Affleck and Gordon's representation
- Conduct daily follow-up and communicate regularly with prospective clients to obtain completed representation documents
- Maintain clear and consistent communication with clients, partner attorneys, and case managers to ensure a smooth transition from intake to case development
- Collaborate closely with attorneys to evaluate potential client eligibility for Social Security and VA Disability claims
Day-to-Day: As an Intake Specialist, you will be the first point of contact for individuals seeking assistance with Social Security and VA Disability claims. Your daily tasks will involve managing a book of potential clients, initiating contact, and maintaining communication to gather crucial medical and personal information that supports their disability claims. It is crucial to be available daily to answer phone calls, respond to inquiries, and send contracts and supporting documentation.
You’ll work closely with attorneys and case managers, ensuring that all client information is collected accurately and promptly, enabling the team to move forward in developing strong cases. Your role is essential in setting the foundation for each claim, ensuring that clients feel supported and educated about the process.
Qualification Requirements:
High School Diploma or GED
Bachelor’s Degree Preferred
Experience in customer service is preferred
Highly organized and detail-oriented
Benefits:
We offer a range of market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, incentive bonus programs, medical, dental, vision, 401(k) match, and life insurance.
** Important **
As part of our commitment to the health and safety of our employees and their families, Affleck & Gordon requires full COVID-19 vaccination as a prerequisite to performing the position you are applying for unless a legally recognized medical or religious exemption applies.
Job Type: Full-time
Pay: $50,000.00 - $555,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $50,000 - $555,000