What are the responsibilities and job description for the Veterinary Customer Service Representative position at Affordable Animal Hospital Eagle Rock?
Affordable Animal Hospital is a full-service provider of quality companion animal medical care to the neighborhood of Eagle Rock and the surrounding areas in Los Angeles. Our mission is guided by kindness and compassion where our team delivers the care to each pet that they would want their own pet to receive. Not only do we administer care in the clinic, but we also push for owner education and provide a wide range of guidelines and information available to assist clients following their visit.
We specialize in preventative care, dentistry, and surgeries. Our experts provide individualized vaccine programs based on age, breed, and environment. We perform regular checkups with nutritional and behavioral counseling to monitor the overall health of our clients. Affordable Animal Hospital is well versed in handling surgeries in our innovative surgery suite, whether that involves soft tissue surgery, orthopedic procedures, emergencies, or spays and neuters. Our state-of-the-art facility is equipped to oversee radiography and urgent care during business hours.
Our hours of operation are:
- Monday – Friday: 9:00AM – 6:00PM
- We are closed on Weekends
To learn more about us, click here!
Job Description
Job duties include, but are not limited to:
Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.
Qualifications
We’re looking for:
- Customer Service Representative or Receptionist with a minimum of 1-year veterinary experience preferred
- Compassionate and calm team player
- Ability to multi-task
- Strong communication skills
- Highly organized and possess computer skills
- Self-starter with the desire to continue to advance your knowledge and skillset
Additional Information
We offer our staff:
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
- Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/