What are the responsibilities and job description for the Flooring - Customer Service/Sales Associate position at Affordable Flooring & More, LLC?
About us
Affordable Flooring is a locally owned and operated, full-service flooring contractor and retailer. We have been serving Las Vegas and surrounding communities since 2007. We offer very personalized service. Flooring is not a "one size fits all" product. Each customer has different budget, style, and application needs. Our goal is to find a product that meets all of these requirements, followed up by a professional installation that will stand the test of time.
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This will be a 4-5 day, per week position.
Responsibilities:
- Respond to customer inquiries and provide accurate information about our products and services
- Assist customers in our showroom to select material and close sales
- Be THE point of contact for our customers before, during, and after their project is complete
- Maintain customer records and update information as needed
- Collaborate with other departments to resolve customer issues
- Conduct outbound calls to follow up with customers and gather feedback
- Identify opportunities for business development and sales growth
-Interact with Sales Representatives from our various vendors. Ordering samples and placing material orders as needed.
Experience:
- Previous experience in customer service or a related field is preferred
- Strong software skills, including proficiency in CRM Software
- Excellent communication skills, both written and verbal, in English
- Ability to effectively communicate, negotiate, and build rapport with customers
- Inside sales experience is a plus
At our company, we offer competitive compensation, comprehensive benefits package, and opportunities for career advancement. If you are passionate about providing outstanding customer service and thrive in a fast-paced environment, we would love to hear from you.
The right candidate for this position will be highly motivated with a pleasant and welcoming demeanor, a helpful attitude, and unwavering patience. While this is a sales position, it is customer service focused. If you can provide exceptional customer service, sales will follow and you'll see excellent results.
We are a small company, with an outstanding reputation in town. The attention that we give to our customers is unmatched. It's what sets us apart and allows us to see the success that we have. We're counting on you to uphold those standards and integrate well within our team.
Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team!
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Supplemental Pay:
- Bonus opportunities
- Monthly bonus
- Performance bonus
Work Location: In person
Salary : $45,000 - $55,000