DIRECTOR OF OPERATIONS

JOB TITLE: Director of Operations

RESPONSIBLE TO: Chief Executive Officer

FLSA STATUS: Exempt

This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills and responsibilities.

About the AHA

Founded in 1991 to address the overwhelming need for affordable housing in Monmouth County, the Affordable Housing Alliance (AHA) has grown from a small $25,000 grant into a multi million dollar annual operation and powerhouse non-profit. In our decades of service, we've developed over 600 affordable housing units with a strong pipeline fueling future growth. Our passionate team of difference-makers guides residents through every step of the housing journey - from homelessness prevention and rental assistance to homebuyer education and foreclosure counseling.

At the Affordable Housing Alliance (AHA), we believe that safe, decent and affordable housing is a fundamental human right. Everyone deserves to feel secure, comfortable and supported in the place they call home. As a catalyst for change in our community, the AHA strives to uphold this right by providing comprehensive housing services and solutions for all who need it most.

Job Summary

We're seeking a dynamic Operations Director who will be the driving force behind our organization's success. This role is perfect for someone who thrives on creating seamless systems that empower teams to do their best work. As our Operations Manager, you'll oversee the essential functions that keep our organization running smoothly - from human resources and technology to organizational policies and daily operations.

Your leadership will directly enable our teams to maximize their impact in the community, ensuring that every staff member has the support and resources they need to advance our mission. If you're energized by building efficient systems, developing people, and creating positive change, this senior leadership role offers the opportunity to transform how we serve our community.

ESSENTIAL FUNCTIONS/DUTIES:

Policy Development and Quality Improvement

• Lead the development, implementation, and maintenance of comprehensive organizational policies and procedures

• Create and maintain an organization-wide policy manual and ensure regular updates

• Establish quality metrics and performance standards across all operational areas and consistently review key performance indicators

• Design and implement quality improvement initiatives using data-driven approaches

• Conduct regular audits and assessments to identify areas for improvement

• Lead process mapping and optimization efforts

• Facilitate cross-departmental collaboration for systemic improvement and change management

Human Resources Management

• Help oversee HR functions including recruitment, onboarding, benefits administration, and performance management

• Develop and maintain HR policies, procedures, and compliance programs

• Foster a positive organizational culture and employee engagement

• Manage professional development and training initiatives

• Ensure compliance with employment laws and regulations

Information Technology

• Direct IT strategy, infrastructure, and systems management

• Oversee technology vendors and service providers

• Ensure data security and privacy compliance

• Evaluate our existing systems and implement and maintain efficient technical solutions for organizational needs

• Manage IT budget and resources

Office Management

• Manage vendor relationships and contracts

• Ensure efficient office operations and procedures

• Manage operational budget and resource allocation

Qualifications

• Bachelor's degree in Business Administration, Nonprofit Management, or related field

• 7 years of progressive operational management experience

• Demonstrated experience in multiple functional areas (HR, IT, etc.)

• Strong leadership and team management abilities

• Excellence in organizational and project management

• Proven strategic planning and implementation skills

• Change management experience

• Knowledge of nonprofit compliance and regulations and nonprofit sector experience preferred

Skills and Competencies

• Strong leader with the ability to have thoughtful conversations and provide constructive yet empathetic feedback

• Strong analytical and problem-solving abilities, including the capacity to identify and address potential concerns before they escalate into problems

• Financial management and budgeting experience

• Ability to manage multiple priorities and deadlines while maintaining a positive outlook and sense of humor

• Excellence in relationship management and building an inclusive culture by meeting people where they are

• Strategic thinking and decision-making capabilities that empower others to take action

• Demonstrated coaching mentality with the ability to guide others in solving their own challenges

• Proven ability to embrace and effectively implement organizational change while bringing others along

We Encourage Applicants Who:

• Have experienced homelessness or housing insecurity and understand the barriers and opportunities within these experiences

• Are passionate about using their experiences to support others and advocate for change

• Bring a personal understanding of systemic challenges related to economic insecurity