What are the responsibilities and job description for the Customer Service Representative position at Affordable insurance?
PLEASE BRING RESUME TO THE FARMINGTON OFFICE TO APPLY!!!! APPLYING ON really WILL BE AUTOMATICALLY REJECTED FOR THE POSITION.
Hiring for both locations Farmington and Kirtland.
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity for someone who enjoys helping others and has strong communication skills.
Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers and resolving any issues or concerns
- Conduct outbound calls to follow up with customers and ensure their satisfaction
- Perform data entry tasks to update customer records and maintain accurate information
- Analyze customer feedback and identify areas for improvement in our products or services
- Maintain a high level of product knowledge to effectively address customer inquiries
Qualifications:
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Previous experience in customer service or a related field is preferred
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficient in using computer systems and navigating multiple software applications
- Ability to work well under pressure in a fast-paced environment
- Exceptional attention to detail and accuracy in data entry tasks
- Strong interpersonal skills with the ability to build rapport with customers
- Ability to adapt to changing priorities and handle multiple tasks simultaneously
Benefits:
- Competitive salary based on experience
- Opportunities for career advancement within the company
If you are passionate about providing excellent customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply today!```
PLEASE BRING RESUME TO THE FARMINGTON OFFICE TO APPLY!!!!
Job Type: Full-time
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Farmington, NM 87401: Relocate before starting work (Required)
Work Location: In person
