Regional Operations Manager

Position Overview: The Regional Area Supervisor is a pivotal leader responsible for overseeing the recruitment, management, and performance of all Professional Movers, Team Leads, Drivers, and support staff within their assigned region. This role combines operational leadership, employee development, and customer satisfaction to ensure the seamless execution of all moving operations while upholding Affordable Movers' commitment to quality, efficiency, and safety.

Qualifications

• Education: High school diploma or equivalent required; vocational training in logistics or transportation preferred.
• Experience: Minimum 5 years of experience in professional moving or related fields (e.g., logistics, furniture assembly).

Skills:

• Strong leadership and team-building capabilities.
• Excellent customer service and communication skills.
• Ability to balance customer needs with operational efficiency and profitability.
• Proficiency in analyzing and interpreting data for performance improvement.
• Familiarity with customer satisfaction metrics and strategies to enhance them.

Additional Requirements

• Ability to project professionalism through appearance, attitude, and behavior.
• Strong organizational skills to manage multiple objectives with clear goals and deadlines.
• Demonstrated ability to mentor and coach employees in a constructive and supportive manner.
• Knowledge of safety regulations and best practices for moving operations.
• Problem-solving aptitude with the ability to adapt and respond to changing business needs.

Key Responsibilities

Staff Management & Development

• Supervise Team Leads, Movers, Drivers, and support staff.
• Oversee hiring, compensation, training, attendance tracking, and performance evaluations.
• Coach, mentor, and develop employees to ensure high job satisfaction and retention.
• Address employee concerns and administer policies, procedures, and disciplinary actions.
• Assess team skills and competencies to identify opportunities for promotions and further development.

Operational Leadership

• Serve as the operations leader accountable for all moves performed within the region.
• Monitor metrics such as safety, customer service, profitability, quality, and turnaround time.
• Schedule and manage daily moves, employee training, compliance sessions, staff meetings, and vehicle maintenance.
• Ensure adherence to company philosophy regarding quality, turnaround, and satisfaction for both customers and employees.

Customer Relations

• Foster strong relationships with customers by addressing inquiries, resolving complaints, and providing timely follow-ups.
• Ensure customer satisfaction by balancing price, quality, and turnaround expectations.
• Actively listen to customer feedback and implement improvements as needed.

Safety & Compliance

• Monitor and enforce all safety policies, procedures, and guidelines to protect staff and customers.
• Conduct regular safety audits and training sessions to ensure adherence to local, state, and federal regulations.
• Ensure that all vehicles, equipment, and tools are in excellent working condition and meet safety standards.

Continuous Improvement

• Develop best practices to optimize employee productivity and enhance team performance.
• Conduct individual and team evaluations to identify opportunities for growth and efficiency.
• Innovate and refine operational processes to improve customer satisfaction, profitability, and employee engagement.

Team Building & Culture

• Promote a teamwork-oriented atmosphere that fosters collaboration, accountability, and high morale.
• Serve as a role model by embodying the company’s core values and corporate culture.
• Provide clear communication and direction to all team members regarding performance expectations and company goals.

Problem Solving & Decision Making

• Demonstrate strong problem-solving skills to address and resolve challenges quickly and effectively.
• Analyze data, interpret benchmarks, and take corrective action to improve team performance and customer satisfaction.

About Affordable Movers: Affordable Movers is a leader in the moving industry, dedicated to providing safe, professional, and reliable services. We prioritize customer and employee satisfaction, efficiency, and quality in every move we perform. Join our team and help us move lives forward—one successful move at a time!

Job Type: Full-time

Pay: $55,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Commute:

• Arlington, VA (Required)

Ability to Relocate:

• Arlington, VA: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $95,000