IT Support

Job Posting: IT Support

Location: Asheville, NC (Hybrid-Remote, 4 days on-site at Warehouse location per week)

Salary Range: $60,000-$80,000

About the Role: We are seeking a highly motivated and skilled IT Support Lead to join our team and play a pivotal role in transitioning our IT operations from an outsourced provider to an in-house function. This is a hybrid-remote position, requiring on-site presence at our Asheville, NC warehouse location 4 days per week. The ideal candidate will be a generalist with a strong technical background, leadership skills, and the ability to balance cost-effectiveness with good security practices.

This role will involve managing IT assets, end-user desktop support, deployment and maintenance of systems, network support, and configurations for e-mail and Google Workspace. Additionally, the IT Support Lead will be responsible for identifying and implementing improvements to our IT infrastructure while ensuring seamless day-to-day operations.

What We Offer:

• A dynamic, 25 year distribution company, family owned and operating within the exciting industry of Cannabis and Smoking Accessories
• Employee Discounts on Products
• Career growth and long-term opportunities
• Competitive salary range of $60,000−$80,000.
• Hybrid-remote work environment with 4 days on-site in Asheville, NC per week and 1 day from home in order to focus on administrative duties
• Flexible management; we value independence, collaboration, and accountability and appreciate individuals who thrive in this environment
• $2,000 annual budget for continuing education and certifications.
• Opportunity to lead the transition to in-house IT operations and make a lasting impact.
• Collaborative and supportive work environment.

Benefits:

• 401(k)
• 401(k) Matching (3%)
• Health Insurance
• Vision and Dental Insurance
• Life Insurance
• Paid time off
• Employee discount
• Tuition Reimbursement
• Employee assistance program

Primary Objective of this role:The primary objective of this role is to facilitate the transition from our current outsourced IT provider to an in-house IT function. This includes taking ownership of IT systems, processes, and support, while ensuring minimal disruption to operations.

Key Responsibilities:

• Asset Management: Track, maintain, and optimize IT hardware and software assets.
• End-User Support: Provide timely and effective desktop support to resolve technical issues for employees.
• System Deployment & Maintenance: Oversee the deployment, configuration, and maintenance of IT systems and applications.
• Network Support: Monitor and troubleshoot network performance, ensuring reliability and security.
• E-mail & Google Workspace: Manage configurations, user accounts, and troubleshoot issues.
• Security: Implement and maintain security best practices to protect company data and systems.
• Vendor Management: Liaise with external vendors and service providers as needed.
• Process Improvement: Identify opportunities to streamline IT processes and improve efficiency.
• Documentation: Maintain clear and comprehensive documentation of IT systems, processes, and procedures.

Additional Duties:

• Develop and enforce IT policies and procedures.
• Conduct regular system audits to ensure compliance and security.
• Provide training and support to employees on IT systems and tools.
• Stay up-to-date with emerging technologies and recommend solutions to enhance business operations.
• Manage backup and disaster recovery processes.
• Support and manage Telephony system

Qualifications:

• Proven experience in IT support, systems administration, or a similar role.
• Strong knowledge of asset management, desktop support, network administration, and cloud-based platforms (e.g., Google Workspace).
• Macintosh and Windows support
• Familiarity with security best practices and tools.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication and interpersonal skills, written and verbal.
• Leadership experience or demonstrated ability to take initiative.
• Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified Professional, Google Workspace Admin) are a plus.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.

How to Apply: If you are a self-motivated IT professional with a passion for problem-solving and leadership, we’d love to hear from you!

Please submit your resume and a cover letter detailing your relevant experience and why you’re the ideal candidate for this role to

Join us in shaping the future of our IT operations and supporting our team with reliable, secure, and efficient technology solutions!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Full-time, Permanent

Pay: $25.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• Do you have a strong basis of knowledge and experience administrating Google's Email and Workspace environment?

Ability to Commute:

• Asheville, NC 28806 (Required)

Ability to Relocate:

• Asheville, NC 28806: Relocate before starting work (Required)

Work Location: Hybrid remote in Asheville, NC 28806

Salary : $60,000 - $80,000