What are the responsibilities and job description for the Customer Service Specialist position at AFI?
Who Are We?Alexander Forrest Investments, (AFI) is a mid-sized, multifamily real-estate management company located in Columbia, MO. Here at AFI, we are experts in the acquisition, development, financing and management of real estate projects with over 80 multi-family properties in 15 states. Growth opportunities within the company are in abundance as we plan to DOUBLE in size over the next year.
Our VISION is to prosper all stakeholders.
Our MISSION is to exceed client expectations by providing unrivaled deal sourcing, underwriting, and asset management services for multifamily properties throughout the United States.
Our CORE VALUES are Excellence, Accountability, Collaboration, Efficiency, Innovation, Integrity, and Perseverance.
Job Summary
AFI is seeking to hire a charismatic, people-friendly, and energetic individual to serve as a Customer Service Specialist! This role is entirely Client/Customer-Facing and chosen applicant must feel very comfortable communicating eloquently often about complex and challenging issues. This role will be responsible for collating customer queries, collaborating with other AFI Staff to ensure prompt resolution of received issues, and communicate directly with Property Owners & other Stakeholders regarding various items. The goal of the AFI Customer Service Team is to take ownership of resolving issues quickly and effectuating change on Client's properties. As such, this role will assume various Asset Management responsibilities for assigned Ownership Portfolios with the intention to constantly collaborate with any applicable Stakeholders to drive property improvements.
This position comes with a base salary of $60,000/year plus tenure incentives. This position is 100% remote and will at-times require travel to AFI managed-asset locations (~3-5 days per month on average).
The responsibilities that are listed below are not all inclusive; however, they are indicative of the type of responsibilities normally performed by a member of the Customer Support & Success Team:
JOB DUTIES
- Receipt and Tracking of Owner & Client issues
- Drive resolution of issues with other AFI Team Members
- Communication with Owners directly regarding submitted queries
- Hosting of Weekly Internal Asset Management Work Sessions with AFI Staff and Property Teams
- Hosting of Monthly Asset Management Webinars with assigned Ownership groups
- Creation of Standard Operating Procedures regarding resolution of FAQs
- Training of other staff as needed to drive timely response and resolution
QUALIFICATIONS
- Previous experience in Customer Service & Management
- Previous experience in Finance or Analysis
- Extreme attention to detail
- Natural desire to resolve issues with URGENCY
- Bachelor's Degree in applicable field of study preferred
- Will be required to complete pre-employment drug test and background screening
Alexander Forrest Investments, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $60,000