Digital Service Analyst III

Salary Range: $49,000 - $113,000

Job Posting End Date: 2/7/25

We've Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all... The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of individual products and claims preferred.
• Practical experience working with stakeholders or others to identify, clarify, and articulate requirements as they pertain to testing.
• Can demonstrate the creation of testing strategies and apply different automated and manual testing approaches (e.g., end-to-end functional testing, performance testing, smoke testing, etc.).
• Can demonstrate techniques for writing test cases and test plans.
• Understands and can explain agile and lean software development values and principles.
• Thorough understanding of Jira and Agile practices.
• Can demonstrate approaches to plan and perform acceptance testing.
• Jira and testing tools.
• Knowledge of agile engineering practices/technologies.
• Must have strong organizational and analytical skills.
• Excellent team skills with the ability to communicate well with engineers and the business.
• Experience working with and understanding the needs of customers and testing to ensure they have a quality product to utilize.

Education & Experience Required

• Bachelor's Degree in Computer Science, Business Administration or a related field
• Four or more years of IT quality assurance, testing or business analyst experience

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Be an active, core part of an Agile team
• Work with the Product Owner to understand business requirements in order to write test cases and test plans.
• Understand process and flow maps to understand the business processes and system flows. This includes incorporating user experience as well as necessary business rules and logic
• Leads efforts on the Agile team to identify testing strategies for a planned release including but not limited to end-to-end testing, performance testing, and functional testing
• Write acceptance criteria that can be validated through automated testing. This includes applying Acceptance Test Driven Development using Given-When-Then
• Work with engineers to ensure understanding of unit testing and system functionality to properly test prior to delivery to production.
• Help with the delivery of backlog items by supporting the testing activities on the development team
• Help establish a consistent feedback loop for the development team around quality related changes as required
• Maintains an understanding of the individual products business and mainframe and distributed technical domain
• Helps educate other team members and facilitates collaboration between subject matter experts, the team, and the users
• Support, and sometimes lead, the user acceptance validation activities associated with delivering user stories during the sprint and validating features to be delivered as part of a release
• Help analyze and diagnose incoming user feedback. This includes understanding new requirements, diagnosing defects, and assisting in the resolution of defects and or system problems
• Mentor and coach other Digital Analysts and or Agile team members
• Performs other duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $49,000 - $113,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you'll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

Nearest Major Market: Columbus GA

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.