Outreach Specialist

SCOPE OF POSITION: 
Responsible for the communication, education and promotion of quality improvement projects and activities to health care providers and consumers for facilitation of improved outcomes in targeted patient populations. Implementation and evaluation of educational activities and tools for health care providers and consumers regarding quality improvement and designated clinical topics. Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS:

1. Collaborate with team members to develop strategies to implement quality improvement objectives throughout the state of Arkansas.
2. Understand, demonstrate methods, apply, and educate external customers about the Continuous Quality Improvement (CQI) process. 
3. Participate in the planning, development, implementation, delivery, and evaluation of multiple program activities with respect to each academic detailing episode.
4. Communicate clinical data, AFMC project goals, performance indicators, and designated timelines to appropriate target audiences.
5. Serve as a resource and advisor to health care providers through the state of Arkansas.
6. Understand and utilize project-tracking database to document, collect, and interpret data to meet contractual and other reporting requirements. Maintain accurate statistical data.
7. Maintain log of all academic detailing visits, including date, time, location, name, topics covered, feedback received, and recommendations made from the visit. The log should be entered into the project tracking system or other electronic file storage within five (5) days of visit (unless directed otherwise).
8. Identify, present, and discuss progress and issues relating to focus areas and suggest solutions to assist in program development.
9. Ensure all activities address designated performance goals, the appropriate target audience, and are performed within designated time frame.
10. Maintain knowledge of specific projects including contract, contract deliverables, policies, and procedures, etc.
11. Communicate effectively with internal and external clients. Represent AFMC at various external functions. Perform periodic outreach functions to program participants.
12. Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
13. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
14. Additional other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate level computer skills (Excel, Word, Power Point and Outlook)
• Type 50 wpm
• Exceptional skills in business English and spelling are required
• Ability to maintain confidentiality
• Strong oral and written communication skills
• Ability to compile presentations
• Creativity
• Customer service
• Ability to meet deadlines
• Attention to detail
• Flexibility
• Knowledge of HIT/EHR
• Medical terminology
• Ability to work collaboratively and independently to achieve stated goals
• Initiative
• Facilitator
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public
• Ability to multitask
• Ability to prioritize
• Strong organizational skills
• Problem solving skills
• Professionalism
• Project management skills
• Ability to read, interpret and apply laws, rules, and regulations
• Knowledge of quality improvement processes and techniques
• Valid driver’s license and active Auto insurance required
• Travel including overnight required
• Time management skills

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations. 

EDUCATION:
Required: Bachelor’s degree in health sciences field, business, or related field  
Desirable: Master’s degree in health sciences field, business or related field, Certified Medical Practice Executive (CMPE), Certified Professional Coder (CPC), Certified Professional in Health Information and Management Systems (CPHIMS), Certified Professional in Healthcare Quality (CPHQ)
 

EXPERIENCE:
Required: Three (3) years in clinic, hospital management, ambulatory care, clinical nursing home, long term care or other related setting.
Desirable: Previous QIO experience preferred

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)