What are the responsibilities and job description for the Event Sales Consultant position at AFR Furniture Rental?
Job Details Job Location Nashville - Antioch , TN Position Type Full Time Education Level 4 Year Degree Job Category Sales Description
BASIC FUNCTION : Create and deliver proposals for clients, while being a resource for clients, account executives and operations teams. Acts as a liaison between the sales team and operations team, as well as providing clients superior customer service.
Qualifications
RESPONSIBILITIES :
- Prepare and process all proposals and associated documents, accurately with all information (required and additional) in internal system(s). Act as main point-person on all proposals, communication and follow-up.
- Responsible for sales calls coming into the office, web-generated wish-lists and emails that include but are not limited to : requests for general information, requests for basic proposals, questions concerning services & products offered, and initial follow up.
- Assist with the coordination of outbound / inbound orders and all related inter-station communication.
- Coordinate with Operations all request for inventory beyond current inventory levels.
- Order and track custom items, pillows and logos, including filling out related forms, communicating with outside vendors, tracking the ordering and follow-up and noting these in the internal system.
- Build customer relationships through communication. As a customer service oriented company, the company's success depends on the satisfaction of our customers. Therefore, to the best of his / her abilities, must ensure that all customers are completely satisfied with their experience and remain customer-focused while performing his / her duties at all times. She / he must put the customer's needs ahead of their own, while demonstrating initiative in their duties and ensuring exceptional customer service. Should determine & make recommendations regarding customer needs, promoting add-on sales of furniture and accessories.
- Communicate rental policies to clients and manage client expectations with clear and consistent communication.
- Handle confirmation on all shows two weeks or more out. Use immediate and proactive means (email, phone call, social media, in person, engage co-workers, etc.) for jobs less than one week out - everything discussed in regular weekly Sales / Ops meeting.
- Attend all Sales / Ops weekly meetings and act as the main coordination point to disseminate necessary sales order information to the operations and delivery teams.
- Attend networking events at least once per quarter.
- Attend client meetings or installs with the direction of AE at least once per month to build direct client interaction.
SKILLS :
EDUCATION / TRAINING : Bachelor's degree or equivalent experience.
EXPERIENCE : 2 years of previous event planning and / or sales experience
