Family Care Monitor

Description

Reporting Relationships: Family Care Monitors report to the Supervisor of Family

Safety.

Principal Duties and Responsibilities: Under the general supervision of the Supervisor of Family Safety, Family Care Monitors are expected to perform the following principal duties and responsibilities:

• Maintain the safety and security of all residents in the facility through staff-specific posts, security rounds of the facility, enforcing facility rules and regulations for residents and visitors, and communicating to supervisory personnel all incidents, situations or conditions which might affect the safety and security of residents and staff or the orderly operation of the facility.
• Provide timely and effective responses to resident emergencies, including appropriate and effective response to physical or verbal altercations between clients, effective interventions in medical emergencies, appropriate and mandated responses to cases of neglect or abuse involving children, liaison with police and other emergency services, and acting as a designated fire safety coordinator for the facility.
• Develop and maintain appropriate helping relationships with residents, including the active encouragement of residents’ self-reliance and self-esteem, and always acting as an appropriate role model for residents, especially in conflict and crisis situations.
• Administer operational procedures to ensure access control, reception, fire patrol, surveillance, and documentation of compliance with government regulations. These include verifying departure of children to school, maintaining a fire drill log, testing alarm systems, assisting visitors, verifying supervision of children, maintaining a vehicle-use log, generating curfew reports, and answering the switchboard.
• Distribute, control, and inventory client supplies, including emergency food, baby-care items, and keys.
• Register new clients, orient them to the facility, and ensure that all mandated documentation is completed and distributed appropriately.
• Facilitate vacancy control through liaison with funding agencies to accept referrals other   than during business hours.
• Communicate effectively with other staff within an interdisciplinary context to contribute to the achievement of facility goals and objectives.
• Perform other duties as may be assigned by supervisory staff

Qualifications

Minimal Qualifications:

Degree Requirement: Associate Degree in a related field with 1-2 years’ work experience or,

• High School Equivalency/ High School Diploma with 2-3 years’ work experience.

Other Qualifications:

• Food Handler’s Certificate required or,
• Food Handler’s Certificate must be obtained within six months of employment.
• CPR/First Aid - Preferred
• Strong verbal and interpersonal communication skills with a focus on providing excellent client services.
• Strong understanding of the NYC homeless shelter system
• Demonstrated ability to interact effectively and collaboratively with a diverse community of residents, program staff and external partners.
• Ability to exercise good judgement and apply problem solving skills.
• Experience working collaboratively in a team-oriented and outcome-focused environment.

Physical Requirements:

•           Prolonged periods of sitting at a desk and working on a computer

•           Must be able to lift to 5 pounds at times

•           Must be able to access and navigate each department at the organization’s facilities

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of New York State and City pay transparency laws.  Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individuals’ competencies, education/professional certifications, qualifications/experience and performance in the role. 

Compensation

The base salary compensation range being offered for this role is $44,298.

Benefits

AAPCI provides a competitive benefit package which includes the following (eligibility requirements apply):

•           Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision

•           Commuter Benefits

•           Employee Assistance Program

•           Paid Holidays, Annual Paid Time Off (23 days)

•           Life Insurance

•           Long Term Disability

•           Retirement Benefits Plan (403B)

•           You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.

Equal Employment Opportunity Employer 

AAPCI is committed to providing Equal Employment Opportunity to all qualified applicants without regard to actual or perceived  race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.