Operations Manager City Sanctuary

Description

Reporting Relationships: The Operations Manager reports to the Program Director and his/her designee

What you will do:

Under the general supervision of the Program Director, Operation Managers are expected to perform the following principal duties and responsibilities.

• Provide ongoing assistance to the Program Director and Operation team members
• Communicate daily with the Program Director for work-site assignments.
• Participate and support operations department with conducting facility walkthrough, room inspections, locker inspections, preparation for Callahan inspections, and other funder- related activities, as requested.
• Provide yearly ongoing support and training to operation teams (i.e., de-escalation strategies, crisis intervention, etc. with oversight from Program Director).
• Identify and recommend improvements to the Program Director to address gaps in the operation team day-to-day activities (i.e., reinforce search protocols, shift log, issue spotting).
• Provide training in accordance with DHS and AAPCI with oversight from Program Director.
• Ensures Shift Supervisor sends email to vacancy control.
• Oversee accuracy of reporting bed vacancies to DHS vacancy control unit, as needed (during 4pm-12am and 12am- 8am shifts).
• Work collaboratively with the Program Director, Program Leaders, and Contracted Guards to improve day-to-day safety and security of shelter operations.
• Facilitate operation team meetings in collaboration with the Program Directors.
• Travel to sites if needed.
• Other responsibilities as directed by Program Director and his/her designee

Qualifications

About you:

Associate Degree Preferred in a related field with at least two (2) three (3) years’ experience or;

• High School Equivalency/High School Diploma with at least 3-4 years’ experience in a residential setting

Experience with managing a team of at least four (4) - eight (8) members

Valid State Issued Driver License

Other Qualifications:

• Proficient with knowledge and use of CARES software.
• Strong verbal and interpersonal communication skills with a focus on providing excellent client services;
• Strong written communication skills and ability to complete reports as assigned.
• Demonstrate ability to interact effectively and collaboratively with a diverse community of residents, program staff, and external vendors.
• Ability to exercise sound judgment and apply problem-solving skills.
• Ability to walk, stand, sit, and lift up to 15lbs.
• Experience working collaboratively in a team-oriented and outcomes-focused environment.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of New York State and City pay transparency laws.  Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the Role, Individuals Competencies, Education/professional Certifications, Qualifications/experience, Performance in the role. 

Compensation

The base salary compensation range being offered for this role is $65,000 to $70,000

Benefits

AAPCI provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits:  Medical (including prescription coverage), Dental and Vision
• Commuter Benefits
• Employee Assistance Program
• Paid Holidays, Annual Paid Time Off (23 days)
• Optional Life Insurance
• Long Term Disability
• Leave Benefits:  Short-Term Disability, Other Leaves including FMLA, ADA, Bereavement, Jury Duty, Parental/Adoption Leave
• Retirement Benefits Plan (403B)
• You may also get your college student debt forgiven tax free on Federal Direct Loans Created under the College Cost Reduction and Access Act of 2007, PSLF if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.

Equal Employment Opportunity Employer 

AAPCI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to actual or perceived  race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Salary : $65,000 - $70,000